Computacenter · 3 weeks ago
IT Team Manager (Second Shift)
NYC Metro Area
Full-time
Onsite
Mid, Senior Level
$70K/yr - $100K/yrComputacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. As the IT Team Manager, you will ensure the team meets SLA performance targets and drives glide paths towards KPIs while managing and developing direct reports.
CRMHardwareInformation TechnologySoftware
No H1B
Responsibilities
Manage direct reports in multiple locations using the Engineer Report, Daily Dashboard and other operational reports
Monitor overall performance of services and following up if service delivery is not meeting expectations
Deliver service successfully – achieve SLAs, identify & drive glide paths for KPIs, achieve high customer satisfaction
Hire, train, lead, motivate, develop and manage the performance of direct reports
Develop continual service improvement plans to ensure that service adequately support business needs now in the future
Create demands, SoWs and complete necessary project documentation/internal forecasting activities
Hold regular campus review meetings with Campus Managers to discuss metrics, projects
Responsible for the workflow and resources of the team to meet the Computacenter’s contractual obligations
Liaise with IT partners/other functions to ensure that the team have the right tools / skills and processes to complete their duties
Act as a point of contact for the team in connection with any work-related concerns issues
Manage sickness/absence, holidays and training levels in accordance with the Computacenter processes and procedures
Develop and agree personal development plans for all direct reports
Hold regular 1:1s with team members and lead/document weekly team meetings
Complete the yearly performance reviews for direct reports
Ad-hoc initiatives and projects as required by the business
Maintain and improve customer satisfaction levels
Improvements of the quality offering through the daily / weekly quality assessments
Minimize costs
Qualification
Required
Knowledge management and reporting experience
Experience managing SLAs, KPIs, and performance metrics
You must be authorized to work in the United States
Benefits
Competitive compensation plans
An attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind
Company
Computacenter
Computacenter is an IT services company that provides infrastructure, digital transformation, consulting, and managed services.
Founded in 1981
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2009-10-27Acquired
1998-05-29IPO
Leadership Team
Mike Norris
Group CEO
Jurgen Strijkers
Managing Director
Recent News
2026-01-11
2026-01-08
2026-01-08
Company data provided by crunchbase