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Honest Health · 1 day ago

Director, Market Operations

New York, NY

Full-time

Hybrid

Director/Executive

$145K/yr - $171K/yr

7+ years exp

Honest Health is a company focused on transforming primary care through purpose and partnership. As a Director of Market Operations, you will oversee operational challenges, drive strategic initiatives, and manage partner relationships to support growth and performance in healthcare operations.

Hospital & Health Care

Responsibilities

Support daily operations within assigned markets, partnering with other operational and clinical leaders to ensure staff meet activity metrics that align with organizational goals

Act as the primary contact with Honest partners, fostering strong collaborative relationships and resolving any operational issues that arise

Implement best practices across markets to ensure consistency and efficiency, while developing strategies to scale operations as we grow

Drive partner, practice and provider performance to achieve organizational goals, including but not limited to meeting directly with partner leadership, facilities, medical practices, and providers in your assigned market

Regularly review key performance indicators with market teams and partners, identifying areas for improvement and driving a culture of accountability

Own the day-to-day relationship with the partner, practices and providers to ensure collaboration

Tackle operational challenges head-on using data and insights to develop effective solutions that enhance market performance

Collaborate with senior leadership and joint venture partners to execute strategic projects that advance the organizational mission and position the market for future success

Partner with market clinical leadership and cross-functional teammates to drive and achieve desired patient outcomes

Manage key meetings with partner leaders and clinicians (i.e., lead meetings, summarize next steps, dispatch responsibilities, project manage takeaways, and present results at subsequent meetings)

Support network initiatives to ensure optimal access for partners’ attributed patients

Work alongside Finance as the voice of the market in producing targeted financial analyses

Build and manage disciplined project plans and processes with established target goals and timelines to ensure on-time delivery

Build and evolve playbooks and toolkits based on learnings and needed structuring

Promote Honest Health within the local market to help the community understand our business model

Perform other related responsibilities as assigned

Qualification

Healthcare operations experienceRelationship managementOperational scalingLeadership skillsData analysisValue-based careEHR systemsHealth plan administrationCommunication skillsProblem-solvingAdaptabilityTeam management

Required

Bachelor's degree in healthcare management, business administration, or related field

Physically located in or near New York, NY or willingness to travel to the assigned market as often as needed

7+ years of experience in healthcare operations or consulting, with a focus on value-based care or provider enablement

Strong leadership skills with the ability to motivate and manage high-performing teams

Excellent communication and relationship management skills, with experience managing partnerships with medical groups or healthcare organizations

Proven track record of successfully managing and scaling operations in a multi-site or multi-market environment

Ability to thrive in a fast-paced dynamic environment and adapt to changing priorities

Firm understanding of care delivery processes, including both front-office and back-office operations

Strong knowledge of health plan administration and medical management services (E.g. – Billing, claims, customer service, technology, care management, utilization management, etc.)

Experience with government programs (Medicaid, Medicare, and Dual Eligibles) and understanding of the associated regulatory environments

Advanced in Outlook, Word, Excel, and PowerPoint

You have a passion for and experience in clinical care delivery operations

You are adept at change and can pivot quickly based on market needs and demands

You can identify needs and think through clinical and operational process improvements