Loews Hotels & Co · 1 month ago
Assistant Front Office Manager - Loews Hotels Universal Orlando
FL - Orlando - Universal Endless Summer Resort – Surfside Inn and Suites
Full-time
Onsite
Mid, Senior Level
2+ years expLoews Hotels & Co is a renowned hospitality company operating iconic hotels and resorts across the U.S. They are seeking an experienced and dynamic Assistant Front Office Manager to lead and supervise the operational activities of their guest services team, ensuring exceptional service and quality. The role involves managing daily operations, guest feedback, and staff training to foster a positive environment and enhance guest loyalty.
Travel
Responsibilities
Manage daily operations of the Front Office Team
Responsible for leading and delivering exceptional guest experience
Lead and supervise the guest services team to ensure high performance, morale, and compliance with service standards
Manage payroll services for the Team Members assigned including scheduling, time-card edits, approval of time-off and reporting on one-time payments
Monitor, communicate, and respond to guest feedback to enhance service quality and develop strategies for increasing guest loyalty and satisfaction
Oversee room allocations based on guest preferences and coordinate with housekeeping
Implement training programs while mentoring staff to foster professional growth
Serve as the primary contact for internal and external inquiries
Conduct audits and maintain accurate financial records, ensuring timely payment processing and analyzing financial performance
Prepare performance reports for management on operational effectiveness and guest feedback
Collaborate on initiatives to promote hotel services and enhance operational efficiency
Handle emergencies with professionalism while ensuring the safety and security of guests and staff
Perform additional duties as assigned
Qualification
Required
Bachelor's Degree or relevant work experience required
Ability to stand for long periods of time required
Ability to work weekends, evenings, overnight, holidays as necessary/required
Preferred
Minimum of two years guest service experience in hotel hospitality preferred
Minimum one-year guest service leadership role preferred
Experience with previous Property Management System, preferred Opera System
Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred
Benefits
One free meal per shift and free theme park access
Competitive health & wellness benefits, 401(k) & company match
Paid Sick Days, Vacation, and Holidays, Paid Bereavement
Pet Insurance and Paid Pet Bereavement
Training & Development opportunities, career growth
Tuition Reimbursement
Team Member Hotel Rates, other discounts, perks and more
Company
Loews Hotels & Co
Loews Hotels & Co was founded in 1960 and continues to own and operate hotels and resorts in the United States.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Alex Tisch
President & CEO
Matthew Brenner
Chief Financial Officer
Recent News
2026-01-07
2025-11-03
Company data provided by crunchbase