KURZ USA · 1 month ago
Sales Service Coordinator
Huntersville, NC
Full-time
Onsite
New Grad, Entry LevelKURZ USA is focused on providing exceptional customer service and support for their Industrial and Graphics products. The Sales Service Coordinator is responsible for ensuring customer satisfaction, supporting sales revenue goals, and maintaining positive relationships with customers through effective communication and order management.
Printing
Responsibilities
Ensure customer satisfaction through clear communication, timely order fulfillment, and proactive problem-solving
Build and maintain positive relationships with customers
Respond promptly and accurately to customer inquiries regarding product availability
Initiate, process, and update sales orders according to customer specifications
Verify purchase order accuracy and obtain necessary information for order completion
Monitor job order progress and relay information to internal and external stakeholders
Maintain accurate records of invoices, purchase orders, and other relevant documents
Lead internal communication with manufacturing, planning, accounting, product, and sales management teams
Advocate for teamwork in a fast-paced environment
Collaborate with the sales team to promote new products to existing and potential customers
Identify and recommend improvements to systems and processes for enhanced efficiency
Other duties as required
Qualification
Required
Exceptional customer service and support for internal and external customers
Ensure customer satisfaction through clear communication, timely order fulfillment, and proactive problem-solving
Build and maintain positive relationships with customers
Respond promptly and accurately to customer inquiries regarding product availability
Initiate, process, and update sales orders according to customer specifications
Verify purchase order accuracy and obtain necessary information for order completion
Monitor job order progress and relay information to internal and external stakeholders
Maintain accurate records of invoices, purchase orders, and other relevant documents
Lead internal communication with manufacturing, planning, accounting, product, and sales management teams
Advocate for teamwork in a fast-paced environment
Collaborate with the sales team to promote new products to existing and potential customers
Identify and recommend improvements to systems and processes for enhanced efficiency
Excellent written and verbal communication with a focus on collaboration
Strong analytical and problem-solving skills with a proactive approach
Ability to thrive in a fast-paced environment and remain calm under pressure
Exceptional organizational skills to manage multiple tasks effectively
Solid math skills for interpreting production specifications
Proficiency in MS Office and experience with order entry software
Maintain a process optimization mindset
Company
KURZ USA
The KURZ Group (www.kurzusa.com / www.kurz.de) is the global leader in hot, cold, and digital stamping technologies, producing stamping and security foils for a wide range of decorative and functional applications.
Founded in 1899
5001-10000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase