Orion180 · 1 month ago
Customer Experience Specialist I
Melbourne, FL
Full-time
Onsite
New Grad, Entry LevelOrion180 is a company focused on delivering exceptional insurance experiences through innovative technology and customer service. They are seeking a Customer Experience Specialist I to handle inbound and outbound calls, provide accurate information on policies, and collaborate with internal teams to ensure customer satisfaction.
FinTechInsuranceInsurTechProperty Insurance
Responsibilities
Handling inbound and outbound calls from agents and policyholders in a fast-paced call center environment
Providing accurate information on policies, billing, payments, and underwriting processes
Navigating multiple computer applications with speed and accuracy to research and resolve inquiries
Assisting with quotes, policy changes, and documentation using our paperless technology systems
Learning and applying underwriting guidelines and manuals to assess and process insurance risks
Collaborating with internal teams such as Underwriting, Claims, and Operations to deliver a seamless customer experience
Maintaining high standards for call quality, accuracy, attendance, and customer satisfaction
Qualification
Required
High school diploma or GED required
Must be at least 18 years old
Ability to obtain a Florida Personal Lines or General Lines license (company-supported)
Excellent communication (verbal and written) and active listening abilities
Strong computer skills, multi-tasking, and attention to detail
Analytical and decision-making skills for evaluating customer and policy information
Ability to thrive in a structured call center setting with performance metrics and goals
Familiarity with Microsoft Office and database systems
Dependable, punctual, and eager to learn; positive, team-oriented attitude with a focus on growth and excellence
Preferred
Experience working in a call center, customer service, or insurance environment
Benefits
Medical
Dental
Vision
401k
Paid holidays
PTO and more!
Company
Orion180
At Orion180, we are dedicated to empowering insurance agents with innovative home insurance solutions that enhance their offerings and strengthen client relationships.
Founded in 2017
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$42.3MKey Investors
Regions Bank
2023-04-05Debt Financing· $42.3M
Leadership Team
C
Christoph Birchler
Chief Financial Officer
Ryan Jesenik
President, Insurance & COO
Recent News
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