FDE LLC, d/b/a Ashley Northeast · 1 month ago
LEADERSHIP DEVELOPMENT ASSOCIATE
Fairfield, NJ, US
Full-time
Onsite
New Grad, Entry Level
$60K/yr - $60K/yr
0+ years expFDE LLC, d/b/a Ashley Northeast, is seeking a Leadership Development Associate to join their Leadership Development Program aimed at transforming recent college graduates into General Sales Managers. The role involves providing exceptional guest experiences, engaging in sales processes, and developing leadership skills while contributing to the overall sales strategy of the company.
Responsibilities
The Home Furnishings Advisor/Trusted Advisor is responsible for providing a unique, personalized, and memorable guest experience
They will be ambassadors for our mission, vision, core values, and the way we play
They will be subject matter experts of products, services, and promotions
They will follow our proven processes while utilizing their sales and relationship building skills
Selling Ashley Products Supported by Outstanding Customer Service
The Home Furnishing Advisor/Trusted Advisor sells the full suite of Ashley products and services by:
Welcoming and professionally engaging every guest to ensure customer expectations are met and the Ashley brand image is properly represented
Following the Ashley Sales Approach with each guest to maximize average sales per guest and ensure above-minimum category sales goals
This includes performing product presentations, attempting to close each sales opportunity, adding additional items, and furniture protection plans to the sale
Contacting guests by phone, mail, or e-mail throughout the sales process and post product delivery to ensure total guest satisfaction and establish the relationship to continue to serve the guest in their home furnishing needs
Completing post-sales Administration
The Home Furnishing Advisor completes post-sales administration by:
Carrying out appropriate paperwork and order entry processes following each sale, to ensure accurate and thorough communications of Ashley Terms and Conditions and customer expectations
Providing paperwork (e.g., sales orders, delivery instructions, information journal, etc.) to the Customer Service Department for execution
Following the Sales System Set-up Process and ensuring data is entered correctly into the UPs System, including capturing customer email addresses in POS 9 post-sale
Completing customer information and sketch forms to build lead database and to track advertising
Ensuring Professional In-Store Experience for Every Guest
The Home Furnishing Advisor assists fellow associates in ensuring professional in-store experience for every guest by:
Completing showroom floor recovery processes throughout the day
Maintaining neatness and cleanliness in designated areas in compliance with Ashley’s safety and health standards and policies
Maintaining a Personal Focus on Continuous Learning and Improvement
The Home Furnishing Advisor ensures a continued focus on performance improvement and personal/professional development by:
Working vigorously on sales performance improvement by using available learning tools and programs
Developing and maintaining high levels of knowledge on Ashley business products and initiatives
Participating actively in sales meetings and one-on-one coaching sessions with store managers and trainers
The Home Furnishing Advisor will have the following KPIs:
Achieve Sales Budget - (Minimum Performance Standard - $15,000 per week Level 1/$17,500 pr week Level 2)
Bedding
Close Rate
Protection
Average Sale
Credit Applications
Split %
Sales Per Guest
Net Gross Margin
Total Piece Exception Rate
Net Promoter Score
The Hom Furnishings Advisor/Trusted Advisor may occasionally perform non-exempt duties, such as cashiering or merchandising the sales floor, as needed for proper store operation
They may occasionally be required to travel to other locations to attend meetings or training sessions
The Home Furnishing Advisor performs other duties as assigned, such as assisting in the store inventory processes
The Assistant Selling Manager will assist the General Sales Managers and Sales Managers in developing the sales force and help in the duties as outlined below while also promoting and selling our merchandise through unique, personalized, and memorable guest experiences, a high level of professionalism, and mastery of product knowledge
Work with the General Sales Managers and Sales Managers in leading the sales team toward increased effectiveness through performance measurements
Make certain each team member is aligned with the company’s mission, statement, and core values
Lead by example and assist in coaching new team members
Support store leadership with sales training, scheduling, and team motivation
Oversee store operations when sales managers are unavailable
Promotion opportunity after 6 months for top performers
The Sales Manager (SM) and/or General Sales Manager (GSM) will be responsible for overseeing the entire sales operation within their assigned location/region
This role includes developing and implementing sales strategies, managing the sales force, and ensuring the achievement of sales targets and overall profitability
SM/GSM is a key leader in the store, driving performance through effective management, strategic planning, and coordination with other departments
The SM/GSM will be responsible for hiring, developing and performance managing a sales force that is focused on guest experience, driving sales to deliver their budget and increasing repeat business
By focusing on their team members “Why”, fostering positive belief systems, and coaching on process behaviors, the leader will achieve their store’s KPI’s and help each team member do the same
The General Sales Manager must maintain laser focus by being in Position to Impact (P2I) on the sales floor
Fully lead/manage a sales team and drive showroom performance
Develop future leaders and oversee team KPIs
Work closely with General Sales Managers on high-level operations
Qualification
Required
Candidates must have a High School Diploma or GED AND either a college graduate or in their final year of college education
Must demonstrate the ability to work in a fast-paced environment that reflects the business needs of the company
Strong ability to get results through others by effective goal setting and performance measurement
Strong leadership, coaching, interpersonal and communication skills
Ability to empower and develop a team and hold them accountable
Ability to build solid work relationships and teamwork throughout an organization
Highly organized and ability to adapt quickly to changing priorities
Strong MS Office skills (Word, Excel, Power Point), and the ability to easily learn Ashley's internal computer systems
Preferred
A degree in business administration, marketing, merchandising, public relations or retail preferred
Three to six months' sales experience is preferred
Furniture retail experience is a plus!
Recent College Graduates (Business, Marketing, Communications, Sales preferred)
Competitive & Goal-Oriented – You thrive in a performance-driven environment
Strong Communicators – You enjoy engaging with people and building relationships
Natural Leaders – You want to grow into a leadership role and develop a team
Resilient & Adaptable – You can handle challenges and stay motivated
Company
FDE LLC, d/b/a Ashley Northeast
At Factory Direct Enterprises, LLC d/b/a Ashley Northeast, we are committed to Amazing our team members, guests, and the communities we serve through every personal interaction and by doing so we honor God.
Founded in 2004Edison, New Jersey, US
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Justin Chrinian
Co-President and Chief Revenue Officer
Company data provided by crunchbase