TDECU · 1 month ago
Servicer - Mortgage Loan 2
Post Oak Corporate Office
Full-time
Hybrid
Mid Level
3+ years expTexas Dow Employees Credit Union is seeking a Mortgage Loan Servicer to perform a wide range of operational duties related to mortgage loan maintenance and servicing. The role involves providing exceptional service to customers, processing transactions, and ensuring compliance with internal standards and regulations.
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Responsibilities
Make the complex simple when communicating with customers via phone, in person or in writing
Process member transactions such as payments, escrow disbursements and refunds
Process member service requests such as address changes, automatic payments and general research
Adheres to quality standards for consistent, high quality service
Responsible for ensuring adequate insurance coverage requirements are met and tax escrows are up to date and accurate. Works with vendors to mitigate issues as appropriate
Reviews and processes PMI waiver requests in accordance with investor guidelines. Processes monthly PMI terminations
Reviews reports for adjustable rate mortgages to ensure future rate and payment changes are correct
Prepare lien releases on paid in full loans
Prepare mortgage loan modifications and maintenance servicing system accordingly
Assist customers with disbursement of insurance loss claims paid to customers for damages
Provide support to other functions within the department
Qualification
Required
High School Diploma or equivalent required
Three to five year(s) of mortgage, and or Title Company or related work experience preferred
Strong interpersonal communication skills
Assumes responsibility for achieving results
Identifies customers banking issues and needs
Passion for accuracy and effective time management
Serves as a resource to customers, prospective customers, and employees
Builds collaborative and productive relationships in the branch
Working knowledge of relevant software including Microsoft Office, Word and Excel
Knowledge of regulatory rules and requirements including but not limited to FNMA, and FHA
This position requires face-to-face interaction in person or by telephone and e-mail with customers, clients, and vendors
Fluency in English and Spanish a plus
Company
TDECU
Founded in 1955, TDECU formed when a group of Dow employees pitched in $5 each to loan a friend $35 to buy a refrigerator.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
I
Isaac Johnson
President & Chief Executive Officer
Recent News
2025-12-09
2025-12-04
2025-08-18
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