Copper.co · 1 day ago
Client Operations Associate
New York
Full-time
Hybrid
New Grad, Entry Level
$75K/yr - $95K/yrCopper is a leading firm in institutional digital asset infrastructure, focusing on custody and collateral management. The Client Operations Associate will provide technical support to institutional clients, addressing inquiries and ensuring a smooth experience while collaborating with internal stakeholders.
CryptocurrencyFinanceFinancial ExchangesFinancial Services
Responsibilities
Provide technical support to institutional clients, addressing their queries, troubleshooting issues, and ensuring a smooth experience
Take ownership and accountability of all incoming queries and managing client expectations under time pressures
Work closely with clients to understand their technical requirements
Collaborate with internal stakeholders across the firm to effectively resolve client queries
Gather client feedback and insights, relaying this information to our product development teams
Stay up to date with industry trends and the latest market developments, ensuring you are well-equipped to address client inquiries and provide expert guidance
Representing the values of Copper with the firms best interests, whilst ensuring what we do is for the benefit of the client, always acting with integrity
Qualification
Required
Proven experience in a technical account management role, ideally within the cryptocurrency or financial services industry
Understanding of cryptocurrency technology, blockchain, and digital assets
Exceptional communication and interpersonal skills, with the ability to build rapport with clients
Problem-solving mindset and the ability to troubleshoot technical issues effectively
Detail-oriented and organised, with excellent project management skills
Self-motivated and capable of working independently as well as collaboratively within a team
Benefits
Paid Time Off - 25days annual leave per annum in addition to local bank holidays. Employees also receive one additional day of annual leave for each year of service.
Comprehensive health cover - medical, optical and dental benefits.
Life Insurance
Commuter Benefit Programme
Company
Copper.co
Copper is a digital asset infrastructure provider offering custody, prime services, and collateral management for institutional investors.
Founded in 2018
201-500 employees
H1B Sponsorship
Copper.co has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Growth StageTotal Funding
$281MKey Investors
Alan HowardMMC Ventures
2023-10-31Undisclosed
2022-10-12Convertible Note· $15M
2022-07-24Series C· $181M
Leadership Team
Stefano Maestri
Chief Technology Officer
Dmitry Tokarev
Board Member
Recent News
2025-12-11
2025-11-25
Crowdfund Insider
2025-11-20
Company data provided by crunchbase