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Eleos Health · 4 weeks ago

Customer Success Partner (US, Remote)

United States

Full-time

Remote

Mid, Senior Level

$125K/yr - $140K/yr

4+ years exp

Eleos Health is dedicated to improving behavioral health care through data and personalization. The Customer Success Partner will manage relationships with enterprise customers to ensure they achieve measurable value and strong adoption of Eleos's solutions while acting as a strategic advisor to align customer goals with product capabilities.

Artificial Intelligence (AI)Health CareInformation TechnologyMental Health

Growth Opportunities

Responsibilities

Manage a portfolio of Eleos’s largest enterprise customers, serving as their primary post-live strategic partner

Build relationships with customer leadership and operational teams, aligning Eleos to their goals and success criteria

Lead quarterly business reviews focused on outcomes, adoption insights, and value realization

Partner with Account Management to support renewals and expansions, targeting strong retention and growth

Monitor customer health, adoption patterns, and operational usage to proactively identify risks and opportunities

Collaborate with internal teams including Product, CS Ops, Support, and Implementation to resolve issues and deliver improvements

Translate customer insights into recommendations that influence Eleos’s roadmap and product strategy

Develop and share success stories that demonstrate clinical, operational, and organizational impact

Serve as a key voice of the customer, ensuring feedback informs internal planning and decision making

Qualification

Customer Success experienceAccount ManagementSaaS experienceData analysisExecutive engagementCustomer success platformsBachelor's degreeCustomer Success certificationCommunication skillsOrganizational skillsCollaboration