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Penn Medicine, University of Pennsylvania Health System · 1 month ago

Clinical Support Representative

West Chester, PA

Full-time

Onsite

Entry Level

1+ years exp

Penn Medicine is dedicated to providing high-quality patient care, conducting innovative research, and educating future leaders in medicine. The Clinical Support Representative (CSR) performs clinical and administrative duties to support patient care, including assisting patients in exam rooms and maintaining documentation and equipment.

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Responsibilities

Promptly rooms patients, using EMR to alert provider that patient is ready

If requested by patients, act as chaperone / patient observer during appointments or procedures

Assists patients as needed with walking, transfers, dressing, undressing, preparing for the exam; remains in exam room when necessary/requested

Functions As a Witness For Procedural Consents If Required

Responds appropriately to emergency/code situations

Obtain and scan documents as appropriate and required for visit: test results, faxes, reports, notes, referrals, etc

Completes medical forms and other requests for information as appropriate and required. Prepares and sends patient correspondence as required

Assists clinical staff with the maintenance of patient education materials as needed

Promptly performs call-backs as directed by provider and manager

Provides patients with follow up care instructions as instructed by provider

Adheres to universal body fluids precautions and infection control policies. Disposes of infectious waste properly. Promotes infection control by using appropriate hand washing techniques

Ensures that the patient care areas are kept neat, orderly, well stocked and properly prepared

Cleans and disinfects instruments and equipment according to protocols and checks that the instruments and equipment are in proper working order. Notifies Supervisor of malfunctions. Sets up equipment and instruments as per practice protocol

Cleans and restocks equipment as needed. Authorized to access secured area to obtain items such as intravenous solutions and medication preparation supplies for the purpose of stocking and maintaining pars in the medication carts. Secures stock items in appropriate location

Maintains medication storage closet inventory and security; checks expiration dates; removes outdated items

Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc.)

Flexible and readily adopts new processes and engages in practice operation changes

Performs duties in accordance with Penn Medicine and entity values, policies, and procedures

Other duties as assigned to support the unit, department, entity, and health system organization

Qualification

Medical Assistant CertificationPatient CareEMR ProficiencyInfection ControlDocumentation SkillsCommunication SkillsTeam Collaboration

Required

HS Diploma/GED

Preferred

Completion of an accredited Medical Assistant or Certified Nursing Assistant program

1+ years of Related Experience

Benefits

Comprehensive compensation and benefits program

Prepaid tuition assistance programs

Company

Penn Medicine, University of Pennsylvania Health System

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Penn Medicine is a world leader in academic medicine, setting the standard for cutting-edge research, compassionate patient care, and the education of future health care professionals.

Founded in 1765

Philadelphia, Pennsylvania, USA

10001+ employees