Flowcode · 1 month ago
Scaled Customer Success Associate
New York
Full-time
Hybrid
Entry, Mid Level
$65K/yr - $75K/yr
1+ years expFlowcode is the leading offline-to-online conversion platform, helping the world’s biggest brands drive direct connections with their audiences. The Scaled Customer Success Associate will manage relationships across a large portfolio of high-value customers, focusing on driving adoption and uncovering growth opportunities through effective communication and automation.
AnalyticsInternetMobileQR Codes
Responsibilities
Own and grow a portfolio of scaled accounts - manage the full customer lifecycle to renewal (with support from an Onboarding Specialist)
Run point on proactive comms and issue resolution; track health scores, adoption, and engagement signals
Build and iterate automated workflows that drive product education and value realization
Identify churn risks early and create solutions to retain and recover accounts
Partner with Sales on upsell and cross-sell opportunities
Be the voice of the customer internally - bring insights to Product and go-to-market teams
Qualification
Required
1 - 3 years in Customer Success or Account Management, preferably in SaaS or tech
Proven success managing a scaled book of business or enterprise accounts
Experience with CRM tools (HubSpot preferred) and customer engagement platforms
Strong communicator with sharp analytical instincts
Comfortable operating in a fast-paced startup environment
Benefits
Equity
Company
Flowcode
Instantly Connect Fans to Brands, Everywhere
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2019-08-08Seed
Leadership Team
Mike Hamrah
Chief Technology Officer
Cassie Waduge
Chief Legal and People Officer
Recent News
Destination CRM
2025-07-19
Business Insider
2025-07-12
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