Apply on Employer Site

Giga · 1 month ago

Solutions Engineer – New York

United States

Full-time

Remote

Mid, Senior Level

$200K/yr - $300K/yr

4+ years exp

Giga builds AI agents trusted by the largest B2C companies in the world. They are seeking a seasoned Solutions Engineer to collaborate with various teams to operationalize AI agents that enhance customer experience and support operations.

Artificial Intelligence (AI)B2CSoftware

Responsibilities

Own strategic technical relationships: Build deep, trusted partnerships with technical executive stakeholders across CX, Operations, and Product teams

Drive growth across key logos: Partner with the account team to drive expansion within our largest customers and convert POCs into multi-year, multi-million-dollar partnerships

Co-own implementation: Manage timelines, integrations, and deliverables across forward-deployed, product, and engineering teams

Influence product direction: Translate customer feedback and emerging use cases into roadmap insights and feature priorities

Shape the foundation: Help define team culture, processes, and best practices as an early member of the Solutions organization

Qualification

Solutions EngineeringEnterprise SaaSPythonAPIsCloud InfrastructureData PipelinesCommunication SkillsProblem SolvingTeam Collaboration

Required

Experienced solutions engineer with enterprise selling experience (4+ years in strategic or enterprise SaaS): You bring a track record of working across large, multi-stakeholder enterprise organizations, engaging senior business and technical leaders, and navigating complex sales cycles

Strong communicator and trusted advisor: You can translate complex technical solutions into business value that resonates with executives, and build credibility with both customers and internal teams - think product, engineering, success, sales, etc

Comfortable operating with ambiguity: You excel in early-stage, high-growth environments where structures aren't always fully defined, and you're motivated by continuous improvement - sharing best practices, building reusable playbooks, and helping define the foundation of the Solutions organization

Solid technical foundation: You have experience working with Python, APIs, data pipelines, cloud infrastructure, or full-stack engineering contexts, and you're ready to deepen that into enterprise-scale AI agent deployments