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Sensible Care · 1 month ago

Information Technology Help Desk Analyst

California

Full-time

Onsite

New Grad, Entry Level

$50K/yr - $50K/yr

Sensible Care is now hiring an Information Technology Help Desk Analyst who will provide technical support to our employees and clients. The role involves providing support for the Electronic Medical Records system and troubleshooting IT hardware and software, while collaborating with various business groups to enhance service delivery.

Health CareInternetTherapeutics

Responsibilities

Be the first point of contact for user support

Monitor ticket system for support requests from users, prioritize requests by urgency, and assist users or escalate tickets accordingly

Provision, install, maintain, repair, upgrade and troubleshoot IT software and hardware such as laptops, desktops, printers, and mobile devices

Provide technical support both in-person at our Irvine, Laguna Hills and Desert Palm locations as needed, as well as virtually to providers and clients distributed across the United States

Qualification

CompTIA A+CompTIA Network+Technical SupportOperating SystemsProblem SolvingCommunication Skills

Required

Bachelor's degree in STEM strongly preferred, however candidates with helpdesk/MSP experience, CompTIA A+/Network+ or experience with healthcare administration will be strongly considered

Strong problem solving and communication skills

Ability to explain and provide technical support clearly to users with various levels of technical expertise

Preferred

Experience with various operating systems, software and hardware preferred, to include but not limited to: Windows, macOS, iOS, Android, Microsoft 365, and Google Workspace