Perk · 1 month ago
Implementation Specialist - US
Chicago
Full-time
Onsite
Mid Level
$75K/yr - $75K/yrPerk is an innovative platform for travel and spend management, aiming to enhance productivity and streamline processes for businesses. The Implementation Specialist will onboard Premium and Pro customers, ensuring they are fully prepared to utilize the Perk platform effectively through training and technical support.
Artificial Intelligence (AI)Business TravelSaaSSoftwareTicketingTravelTravel Agency
Responsibilities
Providing the first impression of Perk to all customers in your portfolio and serving as the first point of contact for clients during the implementation process
Carrying out consultative conversations with customers to collect their requirements
Answering client requirements with your experience & data driven best practice recommendations
Managing the rollout of a new platform for your clients; providing guides, templates, and recommendations to the client for how to ensure adoption & long term success of the platform
Coordinating & conducting training sessions for newly onboarded customers, including executive level stakeholders and company wide training
Providing technical support to clients as they set up integrations to marketplace partners or custom built API solutions
Validating client configuration & account satisfaction by monitoring client booking behavior post-implementation & proactively offering support or recommendations
Collaborating with multiple different departments in the TK organization, including within the Revenue organization (Sales & Account Management), Product, Builders (Engineering), & Finance
Analyzing completed implementation work to find ways to improve your own process & that of the team
Embracing a pattern of execute, assess, improve, repeat & evolving as the team & organization evolves
Qualification
Required
Strong project and change management skills
Excellent problem solving skills
Keen attention to detail
Creativity in solutioning
Proactivity to identify areas for improvement
Customer first mentality
Proven track record of successfully managing and delivering complex projects in a fast paced environment
Demonstrated ability to work with c-level stakeholders to collect their requirements and or concerns in a clear, concise, and professional manner
Ability to develop relationships with all levels of the organization, both internally and externally, and adapt communication & approach accordingly
Proactive approach to making recommendations to both clients & internal stakeholders
Willingness to seek out ways to improve & a mindset of continuous improvement
Excited by challenges and have a personal drive to make a difference
Benefits
Generous vacation days so you can rest and recharge
Comprehensive benefit plans covering medical, dental, vision, life, and disability with coverage from your start date
Financial benefits like 401k or Roth with company matching, and HSA or FSA plan
Subscription to Wellhub, the gym benefit
Family services that include adoption benefits and paid parental leave from 12 to 16 weeks
Global presence and hybrid working style
Unforgettable Perk events, including travel to one of our hubs
Learning and professional development opportunities
SpringHealth - a mental health support tool with access to therapists year round
Exponential growth opportunities
16 paid hours per year to volunteer for a cause of your choice
Work from anywhere allowance of 20 working days per year
Company
Perk
The intelligent platform for travel and spend.
Founded in 2015
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$865.52MKey Investors
SoftBank Vision FundKinnevikGreyhound Capital
2025-01-27Series E· $200M
2024-06-18Debt Financing· $134.23M
2024-01-23Series D· $104M
Leadership Team
Robin Smith
Chief Technology Officer
Jean-Christophe Taunay-Bucalo
President and COO
Recent News
capital-riesgo.es
2026-01-16
Silicon Republic
2025-10-18
2025-10-10
Company data provided by crunchbase