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The Home Depot · 1 month ago

Senior Manager, Online Experience

Atlanta, GA

Full-time

Onsite

Senior Level

6+ years exp

The Home Depot is seeking a Senior Manager, Online Experience to lead a team focused on improving the customer research and shopping experience. This role involves analyzing customer information and implementing strategies to enhance both online and in-store customer satisfaction, ultimately driving traffic and sales.

E-CommerceHome and GardenHome DecorHome ImprovementRetail

Responsibilities

Manage and mentor a top-performing team

Leverage customer information (external data, internal research, site behaviors, post transaction data) to identify the most significant opportunities to improve the customer experience across categories

Develop strategies in creating differentiated multi-channel and website shopping experiences for key customer segments, leveraging a deep understanding of key customer needs, including decisions that improve product page views and conversion rates (both online and in-store) and overall customer satisfaction

Lead team to optimize customer experience merchandising, taxonomy , purchase path (search and navigation), data content, SEO and post transaction results

Examine category merchandising strategies of key competitors and best-in-class online retailers to understand emerging trends

Lead targeted online/interconnected initiatives that address customer gaps to insure they come in on-time and in-scope

Qualification

Management experienceAdvanced analyticsCustomer experience optimizationWeb-based tools proficiencyMicrosoft Office SuiteInterpersonal skillsProblem-solving skillsStrategic thinkingProject management

Required

Must be eighteen years of age or older

Must be legally permitted to work in the United States

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job

6 years of work experience

Ability to solve complex problems

Exceptional interpersonal, motivational, and communication skills (speaking, writing, presenting)

Ability to operate simultaneously and effectively in both tactical and strategic modes

Ability to think both strategically and tactically with good attention to detail

Demonstrated ability to manage multiple projects - prioritization, planning and task delegation

Preferred

MBA

6 years management experience in an online business

Strong numeric and advanced analytics aptitude

Basic technical aptitude with web-based tools and advanced proficiency of the Microsoft Office Suite

Demonstrated ability to hire, develop and lead high performing teams

Proven ability in driving an online business' performance

Ability to understand and influence cross-functional inputs to Merchandising, for achieving better output results

High comfort level with working in an ambiguous, fast paced environment

Proven results in any (but, including most) of the following areas: CI, CRM, customer experience, product content optimization, product management, financial analysis