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FedEx Logistics · 1 day ago

Ops Advisor - Brokerage

Romulus, MI

Full-time

Hybrid

Mid Level

$4,757.57/mo - $8,966.15/mo

3+ years exp

FedEx Logistics is a company that provides freight forwarding and customs brokerage services. They are seeking an Ops Advisor to recommend and implement policies for customer account compliance and to monitor operational activities while ensuring quality assurance and customer satisfaction.

Transportation/Trucking/Railroad

Responsibilities

To recommend, implement and ensure policies and procedures for uniform compliance with processing of customer accounts

Monitor and control operational activities ensuring consistent and uniform processing by developing reports and reporting methods, writing procedures and resolving customer and technical issues

Initiate and respond to executives, managers, and senior advisors on issues regarding all aspects for the T&B customer partnerships, customer requirements, services offered, quality assurance, and may include contractual agreements

May assist with the direction and success of the multifunctional brokerage operations, including the development and growth of the account globally

Analyze and assess compliance with U.S. Customs and other government agencies, laws, and regulations

Coordinate the development and implementation of new services offered to customers

Identify areas requiring improvement and coordinate improvement processes to ensure productivity gains to expedite customer freight

Maintain relationship with U.S. Customs to ensure customers are responding adequately to customs requirements and that we are properly representing customer interests

Identify and coordinate training needs required for operations

Performs other duties as assigned

Qualification

Customs brokerage experienceU.S. Customs knowledgeInterpersonal skillsOrganizational skillsCommunication skillsMicrosoft Office proficiencySharePoint knowledgePresentation skills

Required

Bachelor's degree/equivalent

Three (3) years of experience in the customs brokerage industry

Strong interpersonal skills to develop and maintain effective relationships with FedEx Operating Company management, their customers, government agencies, T&B staff and management

Comprehensive knowledge of U.S. Customs and other federal agency laws, regulations and procedures governing the customs brokerage industry

Strong organizational and communication skills to develop and maintain corporate policies and procedures, including comprehensive written skills

Demonstrated presentation skills required to lead or assist in the development of status reporting