Apply on Employer Site

Workplace Options · 1 day ago

Director of Account Management

United States

Full-time

Remote

Director/Executive

7+ years exp

Workplace Options is the largest independent provider of holistic wellbeing solutions, trusted by many Fortune 500 companies. They are seeking a Director of Account Management to lead a team focused on reseller partnerships across the Americas, balancing hands-on management with team leadership and operational execution to drive revenue growth and business outcomes.

Customer ServiceFacilities Support ServicesHealth CareWellness

Responsibilities

Lead, coach, and develop Account Managers and Senior Account Managers across the Americas reseller channel

Oversee onboarding, performance management, goal-setting, and continuous coaching

Conduct regular 1:1s, performance reviews, and development planning

Monitor KPIs tied to revenue growth and partner success; ensure team accountability

Support recruitment, training, resource planning, and workforce allocation in partnership with AM leadership

Foster a collaborative, high-performance culture focused on partner outcomes

Model best practices in reseller account management and strategic relationship building

Own a portfolio of high-value or complex strategic reseller accounts

Support team members in developing new and existing accounts

Act as the escalation point for critical issues and executive-level engagements

Lead QBRs, annual planning, and C-level interactions for key partners

Build strong Premier/Strategic relationships and deliver exceptional customer experiences

Serve as a strategic advisor, supporting partners’ GTM, enablement, and engagement initiatives

Deliver team revenue targets and reseller channel performance outcomes

Manage pipeline health, forecast accuracy, and key account metrics

Identify and drive upsell, cross-sell, and expansion opportunities

Optimize team portfolio allocations for maximum growth potential

Develop and execute scalable account growth strategies with the team

Track, analyze, and report on revenue, account health, and performance trends

Represent the business in partner meetings, renewals, and up-sell discussions

Implement and refine account management processes and best practices for reseller partnerships

Ensure consistent execution of QBRs, account plans, and stakeholder engagement

Maintain high CRM data quality and leverage relationship intelligence tools

Support planning and launch of new reseller partners and ongoing partner initiatives

Resolve operational and strategic issues impacting partner engagement

Participate in forecasting, account planning, and strategic reviews with leadership

Identify process improvements to drive efficiency and scalability

Partner with Sales/Business Development on new reseller acquisitions and smooth handoffs

Collaborate with Sales, Marketing, Product, and SMEs to align solutions with partner needs

Work with Marketing on enablement, co-marketing, and demand-generation initiatives

Provide Product teams with partner insights to influence roadmap direction

Coordinate internal resources to support partner projects and initiatives

Share partner trends and feedback to guide internal strategy

Collaborate closely with AM leadership and the Chief Customer Officer on strategic programs

Qualification

Account ManagementChannel SalesRevenue GrowthTeam LeadershipCRM ToolsBusiness DevelopmentC-level EngagementFinancial LiteracyBilingual (Spanish/Portuguese)Communication SkillsInterpersonal Skills