Flowcode · 1 month ago
Scaled Customer Success Associate
New York, United States
Full-time
Hybrid
Entry, Mid Level
$65K/yr - $75K/yr
1+ years expFlowcode is the leading offline-to-online conversion platform, helping the world’s biggest brands drive direct connections with their audiences. The Scaled Customer Success Associate will manage a large portfolio of high-value customers, driving adoption and engagement through proactive communication and automated workflows.
AnalyticsInternetMobileQR Codes
Responsibilities
Own and grow a portfolio of scaled accounts - manage the full customer lifecycle to renewal (with support from an Onboarding Specialist)
Run point on proactive comms and issue resolution; track health scores, adoption, and engagement signals
Build and iterate automated workflows that drive product education and value realization
Identify churn risks early and create solutions to retain and recover accounts
Partner with Sales on upsell and cross-sell opportunities
Be the voice of the customer internally - bring insights to Product and go-to-market teams
Qualification
Required
Proven success managing a scaled book of business or enterprise accounts
Strong communicator with sharp analytical instincts
Comfortable operating in a fast-paced startup environment
Have managed hundreds or thousands of customers and know how to prioritize at scale
Love the hunt - always scanning for upsell, expansion, and engagement opportunities
Are a churn-save hero: creative, resourceful, and fast under pressure
Know (or can quickly learn) how to build automated email workflows and measure what's working
Can juggle multiple accounts and channels without dropping the ball
Connect with people quickly and know how to build trust fast
Have used HubSpot (or similar) and can ramp on new tools fast
Preferred
Experience with CRM tools (HubSpot preferred) and customer engagement platforms
1 - 3 years in Customer Success or Account Management, preferably in SaaS or tech
Benefits
Equity
Company
Flowcode
Instantly Connect Fans to Brands, Everywhere
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2019-08-08Seed
Leadership Team
Mike Hamrah
Chief Technology Officer
Cassie Waduge
Chief Legal and People Officer
Recent News
Destination CRM
2025-07-19
Business Insider
2025-07-12
Company data provided by crunchbase