ClickHouse · 1 month ago
Technical Customer Support Engineer - EMEA
United States
Full-time
Remote
Mid LevelClickHouse is a fast-growing private cloud company recognized on the 2025 Forbes Cloud 100 list, specializing in real-time analytics and data warehousing. The Technical Customer Support Engineer will provide exceptional service to customers, assist with various technical tasks, and collaborate with multiple teams to enhance user experience.
AnalyticsArtificial Intelligence (AI)Big DataDatabaseSoftware
Responsibilities
Supporting and guiding our ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings
Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training
Work closely with our global Support Services, Engineering, Go to Market, and Product Management teams to help define functionality required by users and customers
Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers
You will deliver excellent customer service as a first-line technical engineer and representative of ClickHouse. Our Support Engineers provide professional response, on-call coverage, and guidance within the required Service Level Agreements ("SLAs") on technical cases that are opened via a ticketing system, email, Slack, chat, and/or phone
You will build strong, trusted relationships with colleagues, customers, and partners
Qualification
Required
Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in domains relevant to ClickHouse, such as: SQL databases, OLAP, cloud-native SaaS, distributed systems
Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer
Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment
Strong written and verbal English communication skills and the ability to work fully remote with reliable connectivity
A mindset of teamwork, global engagement, empathy, and solving challenging problems
A sense of adventure and urgency in building the most scalable, high-performing, largest, and fastest databases on the planet
The ability to build trusted relationships with colleagues, customers, and partners
You are self-driven, curious, and eager to learn and grow continuously
Preferred
Experience with ClickHouse
Experience with OSS and open-source technologies, as a user, community member, or contributor
Experience with Azure, GCP or AWS
Experience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ, or others
Benefits
Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in 20 countries.
Healthcare - Employer contributions towards your healthcare.
Equity in the company - Every new team member who joins our company receives stock options.
Time off - Flexible time off in the US, generous entitlement in other countries.
A $500 Home office setup if you’re a remote employee.
Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.
Company
ClickHouse
ClickHouse provides an open-source database system for real-time analytical reporting.
Founded in 2021
201-500 employees
H1B Sponsorship
ClickHouse has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (1)
2023 (2)
2022 (3)
Funding
Current Stage
Growth StageTotal Funding
$750MKey Investors
Khosla VenturesThrive Capital
2025-10-07Series C
2025-05-29Series C· $350M
2025-05-29Debt Financing· $100M
Leadership Team
Yury Izrailevsky
co-founder, president product & technology
Kevin Egan
Chief Revenue Officer (CRO)
Recent News
2025-11-20
Lightspeed Venture Partners
2025-11-19
Company data provided by crunchbase