Principal Escalation Engineer jobs in United States
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Palo Alto Networks · 2 weeks ago

Principal Escalation Engineer

positionSanta Clara, CA
timeFull-time
remoteOnsite
seniorityLead/Staff
money$173K/yr - $237K/yr

Palo Alto Networks is a cybersecurity company focused on protecting the digital way of life. The Principal Escalation Engineer will play a critical role in managing technical escalations at the executive level, requiring strong customer management and technical skills in telecommunications and Internet traffic.

Agentic AICloud SecurityCyber SecurityNetwork SecuritySecurity
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Intercept and assist or drive technical escalations that come to the executive level in engineering
Speak with executive levels at customers, delivering discussions about the situation, explaining the root cause or progress toward it, providing status internally, and addressing technical questions during customer interactions

Qualification

Dynamic routing protocolsL1-L3 troubleshootingInternet applications analysisVPN troubleshootingPcap analysisTelecommunications hardware troubleshootingCC++PythonNetwork security expertiseCloud deploymentTechnical support experienceCustomer managementComplex issue explanationOpen discussions on network design

Required

BE/B.tech or equivalent technical graduation is mandatory or equivalent military experience required
Career level experience in support service, technical support or similar troubleshooting related role
Technical lead in area of expertise related to cyberspace equipment vendor or network security organization
Able to explain complex technical issues to non-technical people
Able to have open discussions on network design, network security and related technical topic
Configuring and troubleshooting dynamic routing protocols (BGP and OSPF primarily)
L1-L3 (ISO model) troubleshooting
Broad understanding of and ability to analyze and troubleshoot Internet applications and protocols
Troubleshooting VPNs (IPSec and SSL tunnels)
Pcap analysis (via Wireshark and other tools)
Hardware troubleshooting for telecommunications equipment

Preferred

C, C++ and python programming languages(Good to have)
Advanced certification for network equipment vendors (e.g. JNCIE, JNCP, CCIE, CCNA, CCNP, CCA etc)
Cloud deployment for AWS, GCP, Azure or KVM based solutions

Benefits

Restricted stock units
Bonus

Company

Palo Alto Networks

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Palo Alto Networks is a cybersecurity company that offers cybersecurity solutions for organizations.
dateFounded in 2005
location
Santa Clara, California, USA
people-size10001+ employees
web-link
http://www.paloaltonetworks.com

H1B Sponsorship

Palo Alto Networks has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (579)
2024 (482)
2023 (341)
2022 (452)
2021 (493)
2020 (235)

Funding

Current Stage
Public Company
Total Funding
$65M
Key Investors
Icon VenturesLehman HoldingsGlobespan Capital Partners
2012-07-20IPO
2008-11-03Series C· $10M
2008-08-18Series C· $27M

Leadership Team

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Helmut Reisinger
CEO EMEA
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Nikesh Arora
Chairman CEO
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