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VML HEALTH · 1 day ago

Executive Director, Delivery

Kansas City, Missouri, United States

Full-time

Hybrid

Director/Executive

$125K/yr - $295K/yr

12+ years exp

VML is a beacon of innovation and growth, seeking an Executive Director, Delivery to oversee brand services and 360 campaigns for a large portfolio of clients across North America. The role involves managing the Delivery function, ensuring projects are scoped accurately, delivered on time, and within budget while driving operational excellence and team development.

Marketing & Advertising

Responsibilities

Lead | Oversee delivery of multiple concurrent projects in service of a global client, from initiation to completion. Develop the required governance of the Delivery function to ensure best practices and proactively improve the program and project management tools, systems, and processes used by the team. Support the development of career and succession plans for the Delivery team

Pursue | Govern the adoption and application of business and operational processes and policies to optimize real-time insights into current delivery and performance, pipelining potential needs. Ensure the full portfolio of project plans is correctly phased and planned to provide sufficient insight into forward-looking capacity and resource requirements. These plans also inform our business revenue forecasts

Workflow | Review and regroup at the required cadence to ensure the teams deliver as per scope for the full portfolio of projects managed by the NA Delivery team. Escalate any major risks or resourcing constraints early and to the relevant stakeholders

Develop | Build and socialize reports that inform performance and drive adoption across the relevant stakeholders. Ensure that programs are properly scoped, resourced, and delivered upon, and that client expectations are managed and met across all programs

Communicate | Support the business development and client teams with Delivery input when completing business development activities by assisting with scope definition, project plans, costing, and providing insight into resources and availability. For large joint delivery across VML opcos, be the interface between us and the other teams

Qualification

Delivery ManagementAgile Project ManagementBudget ManagementResource ManagementOnline Marketing TechnologiesProject/Program Management CertificationTeam BuildingAnalytical SkillsLeadershipCommunication

Required

12+ years of experience working in both Creative agency and BX/Production-driven agency environments

Leadership experience within a Delivery function at scale, with strong commercial understanding

Demonstrated practice leadership in Delivery Management in comparably sized markets, with proven experience with industry best practices of workflow implementations across project scoping, revenue forecasting, resource, budget, and risk management

Proven experience leading Agile and hybrid-Agile project teams with ability to train those new to Agile

A systematic thinker with a proven track record of overseeing complex, cross-functional digital projects and leading Creative Delivery teams across 360 campaigns and brand services

Ability to engage and effectively communicate with Delivery and Production teams to help them look at things through a business lens

Credible leader who wins the confidence of employees and pioneers new ways of thinking for our clients and our organization

Preferred

Preferred knowledge of online marketing technologies and their integration into broader IT infrastructure

Preferred experience in scaling a business group or facilitating organizational growth

Holds a recognized project/program management certification or has completed formal training in project/program management (preferred but not required)