MongoDB · 1 month ago
Senior Relationship Account Manager
Austin, TX
Full-time
Hybrid
Senior Level
$116K/yr - $116K/yr
5+ years expMongoDB is a leading database company focused on empowering customers to innovate at speed. The Senior Relationship Account Manager will serve as the primary contact for a portfolio of mature customers, responsible for driving success, renewals, and upsell opportunities while fostering long-term partnerships.
Cloud ComputingDatabaseOpen SourceSaaSSoftware
Responsibilities
Work as a strategic advisor to the customer — aligning not only to their MongoDB initiatives, but also their internal processes, bottlenecks, and overall corporate strategy
Proactively prospect, identify, qualify and build relationships with additional contacts across your customer base to ensure you are multi-threaded in your accounts
Negotiate renewals and growth opportunities, execute MongoDB sales process to both protect and expand MongoDBs renewal base
Promote the implementation of MongoDB features during every customer touchpoint using playbooks, product signals, and other relevant data points to look for opportunities to expand the MongoDB footprint with your customers
Leverage data signals and proactive outreach to identify and address potential risk within your portfolio
Partner closely with MongoDB executives, product managers, and leadership to achieve positive customer outcomes
Qualification
Required
5+ years of quota-carrying experience working in an Account Management, Business Development, Sales or other similarly customer-centric role
A proven track record of overachievement and hitting sales targets - this role will be responsible for renewals and upsells
Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally
A background and passion for driving value and growth with customers via virtual meetings - this takes the form of enablement sessions, strategy meetings, business reviews, and more in this role
Demonstrated ability to articulate the value of a complex enterprise technology
A mind for technology - we'll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
The ability to work in a fast paced environment
An entrepreneurial mindset - this is a new team so you must thrive in a changeable, often ambiguous environment and enjoy contributing to building process, enablement and best practices
High levels of organization and attention to detail - you take ownership of customer situations and see everything through to resolution
Team player and passion for collaboration - this role will work with customers that require alignment across the broader Go to Market ecosystem including; Professional Services, Tech Services, Marketing, etc
Preferred
Prior exposure to database, cloud and infrastructure technology is a plus
Benefits
Employee affinity groups
Fertility assistance
Generous parental leave policy
Company
MongoDB
MongoDB is a next-generation database that helps businesses transform their industries by harnessing the power of data.
5001-10000 employees
H1B Sponsorship
MongoDB has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (159)
2024 (150)
2023 (133)
2022 (79)
2021 (51)
2020 (30)
Funding
Current Stage
Public CompanyTotal Funding
$311MKey Investors
SalesforceEquityZenT. Rowe Price
2024-11-14Post Ipo Equity
2024-10-16Post Ipo Debt
2018-03-06Post Ipo Equity
Leadership Team
Jim Scharf
Chief Technology Officer
Ronnen Miller
SVP, Global Technical Services
Recent News
2026-01-16
Company data provided by crunchbase