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ProCaps Laboratories · 1 month ago

Operations, Inventory & Demand Manager (AMAZON Channel)

Henderson, NV

Full-time

Onsite

Senior Level

5+ years exp

ProCaps Laboratories is seeking an Operations, Inventory & Demand Manager to oversee the full operations, supply chain, and forecasting lifecycle for their Amazon channel. The role involves demand forecasting, inventory management, and ensuring compliance with Amazon's requirements, while collaborating with various cross-functional teams to optimize product availability and operational efficiency.

Health CareManufacturing

Responsibilities

Develop and maintain SKU-level demand forecasts (rolling 12-18 months) using historical sales, promotional plans, seasonality, and new product pipeline

Translate forecasts into replenishment plans and collaborate with procurement/production to secure inventory availability

Build and refine forecasting models, replenishment triggers, and safety-stock formulas

Coordinate with marketing and strategy teams to determine safety stock levels for new product launches and upcoming advertising/promotional campaigns

Maintain optimal inventory levels across FBA, FBM, and PCL locations

Monitor stock levels daily to prevent stock-outs, minimize excess inventory, and maintain healthy days-of-supply

Manage inventory health KPIs such as: Stock-out rate, Inventory turn / sell-through, Excess & aged inventory, IPI score (or equivalent metrics)

Manage inbound shipments into Amazon FBA, including carton prep, labeling, documentation, and routing requests

Track and reconcile shipments to ensure proper receiving and replenishment

Perform FBA and PCL inventory cycle count, transfer and reconciliation adjustments

Process FBA return and recalls

Audits, fallow audit processes, submit, track discrepancies and escalate issues appropriately

Oversee PCL operations including storage, handling, kitting, and returns management

Manage inventory discrepancies, and operational disputes

Be innovative and resourceful in identifying broken systems and processes, supporting the development of new solutions to improve operational efficiency

Ensure adherence to Amazon compliance requirements for: Packaging, Labeling, Case-pack and carton specs, Expiration/batch tracking (for regulated categories)

Maintain operational SOPs for audit readiness

Prevent compliance-related inventory losses and operational interruptions

Partner with the Advertising & Growth Manager to align campaign calendars with inventory availability and demand signals

Collaborate with the Catalog & Content Manager on new product launches, listing transitions, and SKU changes

Work closely with finance and supply chain counterparts to manage working capital and operational budgets

Build dashboards showing: Demand vs. actual sales, Inventory disposition, Forecast accuracy, Replenishment pipeline, Supply chain costs

Use Amazon seller central account performance metrics for data reporting

Present insights and recommendations to senior leadership

Qualification

Inventory PlanningDemand ForecastingAmazon FBA OperationsForecasting ModelsLogistics ManagementCross-Functional CommunicationAdvanced ExcelRegulatory OperationsBI ToolsPIM / DAM ToolsProject Management

Required

5+ years in inventory planning, demand forecasting, or supply chain/operations — preferably within Amazon or eCommerce

Strong understanding of Amazon FBA operations, inbound requirements, and inventory health metrics

Proven ability to build forecasting models and translate insights into actionable replenishment strategies

Experience managing 3PL partners and inbound/outbound logistics

Familiarity with packaging, labeling, batch tracking, and regulatory operations (especially for regulated categories)

Strong project management skills and ability to handle multiple deadlines

Excellent cross-functional communication skills

Bachelor's degree in Supply Chain, Operations, Business, or equivalent; advanced degree is a plus

Preferred

Direct experience managing Amazon FBA inventory at scale

Experience working with seasonal products, high-velocity SKUs, or volatile demand profiles

Advanced Excel skills; experience with BI tools (Power BI, Looker, Tableau)

Experience in multi-market logistics or cross-border operations

Experience in PIM / DAM / Feed management tools

Benefits

Top-Tier Medical, Dental & Vision Coverage - $0 when you qualify for the Wellness Program!

Paid Time Off, Eight (8) Company Holidays

401(k) with Company Match - up to 4.5%

100% Company Life Coverage

100% Short Term Disability Coverage

Gym Membership Reimbursement

Vitamin Allowance + Discounts

Company-Funded Health Savings Account ($1,600/year)

Cash Reward Employee Referral Program

Pet Insurance

Fantastic work environment that focuses on Safety, Quality, Community, and amazing people. We hire top talent and celebrate the ingenuity and tenacity of our team members and leaders!