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ChenMed · 2 days ago

Managing Director, Shared Services

Miami, FL

Full-time

Hybrid

Director/Executive

$162K/yr - $231K/yr

10+ years exp

ChenMed is transforming healthcare for seniors and changing America’s healthcare for the better. The Managing Director, Shared Services will set the strategic direction for the shared services platform, overseeing design, piloting, and implementation to achieve positive outcomes while ensuring compliance with regulations.

Health CarePrimary and Urgent Care

H1B Sponsor Likely

Responsibilities

Is responsible for overseeing all components of talent lifecycle leveraging COE partnership and through leaders in shared services departments, as they evolve

Builds a culture of engagement at all levels within business functions and other shared services departments, quickly addresses any concerns surfaced

Identifies need for, and oversees design and implementation of, systems & scalable processes to drive quality results and ensure efficiency at scale

Leads operational excellence by ensuring shared services operate efficiently, delivers high-quality services that meet organizational needs

Drives the decisioning on required technology & analytics tools, working with other COE leaders and partners, including contact center software required and any additional modifications required to in-house systems and tools

Fosters strong stakeholder management by communicating with stakeholders, understanding their needs, and ensures requirements are met

Change Management: Leading transformation initiatives, including the implementation of new systems, processes, or service delivery models

Continuous Improvement: Regularly reviewing and optimizing processes, leveraging best practices and technology to improve efficiency and service quality

Risk Management: Identifying potential risks in service delivery and implementing controls or mitigations to prevent issues

Performance Metrics: Developing and tracking KPIs (Key Performance Indicators) and SLAs to measure the performance and value delivered by the shared services center, and then delivering against those SLAs

Orchestrates and leads coordination with other matrixed COEs (including but not limited to Finance, Talent, Digital, Analytics) to evolve the support model of shared services

Fully accountable for all economic and other results from implementation of shared service model:

Responsibility for delivering on-budget and ensuring cost efficiencies when delivering services

Quantifying and providing the positive economic impacts & other strategic benefits

Accountable for scoping, contracting, and executing high-value vendor partnerships

Performs other duties as assigned and modified at manager’s discretion

Qualification

BusinessFinancial acumenLeadership capacityProject ManagementStakeholder managementData analysisChange ManagementContinuous ImprovementEmotional coping skillsMicrosoft Office SuiteFluency in EnglishCommunication skillsProblem-solving skills

Required

Bachelor's degree in Business Administration or a related discipline required; additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis

Ten (10) years of related work experience in healthcare, customer service or business administration of a progressively responsible nature, with at least seven (7) years at a supervisory level required

Project Management experience required

Highly developed business and financial acumen

Exceptional communication and influencing skills cross functionally with internal and external stakeholders

Excellent relationships with clinical and business leadership primary care physicians, center-based care teams, corporate teams, and other staff

Excellent problem-solving skills required, including creativity, resourcefulness, timeliness, and technical knowledge related to analyzing and resolving medical/administrative problems

Strong leadership capacity to lead a team – focusing not only on driving results and execution, but also creating the structure, system, processes, and roles for the team to have clear responsibilities, measurable goals, and consistent accountability to be successful

Ability to effectively manage in a matrixed organization – including the enterprise thinking, partnering across organizational boundaries, and ability to influence without direct authority to drive initiatives and outcomes

High personal accountability for achieving results, high energy, and strong drive to develop self while constantly improving our business model

Honed executive presence that enables effective communication and persuasion at all levels

Ability to analyze data and metrics to create actionable items for improvement and change

Commitment to data-driven evaluation of initiatives and performance

Problem solving and project management skills; understanding the big picture while being attentive to the details required to successfully implement things (i.e., proper balance between high level problem solving and focus on execution)

High level of personal agility; able to focus and deliver quick wins in a manner commensurate with needs; able to change direction quickly

Proven ability to build relationships and influence strategy

Able to effectively leverage business and organizational knowledge within and across functions

Extraordinary emotional coping skills, adequate to confront difficult emotional situations and emotional responses of others

Ability to ideate a strategic vision and successfully implement actions

Understands and is committed to maintaining highest level of confidentiality

Sensitivity to needs of culturally and linguistically diverse patient and employee population

Demonstrated ability to meet or exceed ChenMed's Service Excellence Standards

Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software

Ability and willingness to travel locally, regionally and nationwide up to 50% of the time

Spoken and written fluency in English

This job requires use and exercise of independent judgment

Preferred

Master's degree preferred

Benefits

Great compensation

Comprehensive benefits

Career development and advancement opportunities

Great work-life balance

Company

ChenMed

Glassdoor2.9

ChenMed is a full-risk primary care market leader that is transforming healthcare for seniors.

Founded in 1985

Miami, Florida, USA

1001-5000 employees

http://www.chenmed.com/

H1B Sponsorship

ChenMed has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (7)

2024 (4)

2023 (13)

2022 (26)

2021 (31)

2020 (23)