UpKeep · 2 days ago
Implementation Manager
United States
Full-time
Remote
Mid Level
$75K/yr - $85K/yr
4+ years expUpKeep is a fast-scaling SaaS company focused on revolutionizing maintenance through AI-powered solutions. The Implementation Manager will guide new customers through the onboarding process, ensuring a successful deployment of UpKeep's services while enhancing customer satisfaction and retention.
Computer Software
Responsibilities
Work with new and current customers to configure and deploy their UpKeep account to meet their specific business needs
Serve as an UpKeep and Implementation subject matter expert by acting as the key Project Manager ensuring accurate completion of onboarding tasks
Manage implementation end to end as the key driver responsible for the success of the project
Act as the frontline of retention by establishing a strong foundation for each customer, ensuring best-practice setup, deployment discipline, and early value realization that reduces churn risk
Serve as a catalyst for operational transformation by assessing customer workflows and applying UpKeep’s AI Intelligence Suite to automate manual effort, improve efficiency, and elevate their maintenance strategy
Understand and use project management concepts including scope management, time management, and issue management
Facilitate remote and on-site training programs, with travel up to 20%
Provide an excellent customer experience through high-quality communication and interactions
Assist customers with mapping and migrating data into UpKeep using AI tools and best practices
Support integrations between UpKeep and other systems
Work closely with cross-functional teams to ensure successful deployment
Establish and maintain relationships with executive sponsors, stakeholders, and project team members
Identify areas for improvement in the product and implementation process
Advocate for customer needs cross-departmentally
Document lessons learned and recommended process improvements
Qualification
Required
4+ years experience in customer facing role
Proven project management skills, and the ability to synthesize complex requirements into deliverables
Self-starter that thrives in fast-paced environments with the demonstrated capacity to lead, motivate and work well with others
Outstanding analytical, problem-solving, organization, prioritization and multitasking skills
Excellent in-person and web presentations skills
Strong written and verbal communication skills
Proven business acumen
Maintain project plan and other project documents
Must be assertive, receptive to input, skillful at managing relationships (personable, persuasive)
Experience with Cloud & SaaS domain knowledge
Quickly synthesize discussions and conversations into detailed meeting notes
Detail oriented, organized, and can quickly diagnose and fix implementation issues, while also looking for continuous improvement
Communication and relationship-building skills, as this role requires cross-functional collaboration with diverse stakeholders
Ability to set and communicate clear expectations
Ability to work effectively and achieve results in ambiguous situations
Independent, adaptable and can thrive in a fast-paced environment
Preferred
SaaS Implementations experience preferred
Bachelor's Degree a plus in business, communications, or similar field
Experience with using Salesforce
Benefits
Annual bonus
Benefits
Equity
Company
UpKeep
UpKeep Asset Operations Management Platform is a mobile first CMMS, EAM & IIoT suite of solutions proven to streamline the work order process and take you from reactive to preventive maintenance.
Founded in 2014Los Angeles, California, US
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Ryan Chan, CMRP
Founder and CEO
Recent News
prnewswire.co.uk
2025-07-07
Company data provided by crunchbase