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Above Lending · 2 weeks ago

Collections Agent

Fort Worth, TX

Full-time

Onsite

Entry, Mid Level

$18/hr - $22/hr

2+ years exp

Above Lending is a next-generation financial services company committed to simplifying the lending process for clients. The Collections Agent will manage and resolve early-stage delinquent accounts, requiring excellent communication and negotiation skills to engage clients and ensure compliance with company policies.

CreditFinanceFinancial ServicesLendingPersonal Finance

Responsibilities

Review and analyze delinquent accounts to determine the best course of action for resolution

Contact clients via phone and email to discuss their accounts and provide solutions for repayment and long term goals

Negotiate repayment plans with clients in a professional and empathetic manner

Document all interactions and agreements with clients in the company’s system accurately and promptly

Conduct skip tracing activities to locate hard-to-reach or unresponsive customers using various investigative tools and techniques

Monitor accounts to ensure compliance with agreed-upon payment plans

Collaborate with internal departments, such as Customer Service and Special Handling, to resolve complex account issues

Maintain up-to-date knowledge of company policies, procedures, and regulatory requirements related to account resolution

Provide excellent customer service and support to clients throughout the resolution process

Identify and escalate unresolved issues to the Operations Manager when necessary

Participate in team meetings and training sessions to stay informed about industry trends and updates

Qualification

Account resolution experienceFinancial productsNegotiation skillsCRM software experienceAnalytical skillsCustomer serviceMicrosoft Office SuiteCommunication skillsProblem-solving skillsTeamworkIntegrity