TransPerfect · 1 month ago
Client Services Associate
Pittsburgh, PA
Full-time
Onsite
New Grad, Entry Level
$50K/yr - $50K/yrTransPerfect is the global leader in the language services and technology industry, seeking a Client Services Associate. This role is responsible for serving as the first level of support to existing clients and managing the completion of language projects.
Language LearningService IndustryTranslation Service
Responsibilities
Respond to client requests for new project initiatives through our centralized technology
Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests
Initiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion
Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team
Where applicable, initiate some project specifics to set the production team /individual project up for success
Take a proactive role in learning about clients’ industry, business needs and company culture, educating the project team and providing a high level of service
Monitor and communicate project progress, ensure strict adherence to deadlines and budgets, and ultimately produce high quality deliverables
Serve as the central point of contact for and liaison between external client contact and internal production staff
Set and fulfill client expectations
Comply with internal regulations, processes and procedures in line with ISO standards
Potentially trouble-shoot problem projects
Understand and abide by individual project instructions and effectively communicate to the production team
Investigate client complaints where applicable
Discuss issues with clients and production staff and creatively problem solve to alleviate issues
Qualification
Required
Bachelor's degree
Excellent written and verbal English communication skills
Exceptional problem solving and analytical skills
Customer service and/or project management experience
Strong organizational skills, attention to detail, and the ability to multi-task
Working knowledge of MS Office
Ability to prioritize and schedule tasks and work in a team environment
Must be willing to learn new things, be open to challenges and thrive on success
Benefits
Health insurance
Retirement benefits
Paid time off
Other voluntary benefits
Company
TransPerfect
TransPerfect is a language services company offering multilingual translation and interpreting solutions to multinational businesses.
Founded in 1992
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$875M2025-04-10Debt Financing· $425M
2019-06-20Debt Financing· $450M
Leadership Team
Jin Lee
Co-CEO
Phil Shawe
President & CEO
Recent News
Morningstar.com
2026-01-09
2026-01-07
GlobeNewswire
2026-01-06
Company data provided by crunchbase