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Clemson University · 1 month ago

Accountant/Fiscal Analyst II

Clemson, SC

Full-time

Onsite

Entry Level

$40K/yr - $44K/yr

1+ years exp

Clemson University is a leading public research institution seeking an Accountant/Fiscal Analyst II to provide customer service and manage student billing and payments. The role includes collections, payment processing, reporting, and departmental support, while ensuring compliance with IRS regulations.

EducationHigher EducationUniversities

Growth Opportunities

Responsibilities

Counsels, advises, & helps by phone, email, chat to customers regarding student billing & payments including coordination with student regs/registrar's office/fin aid/grad school/tiger 1/housing & other applicable areas

Serves as primary customer service contact

Collects outstanding receivables to reduce debt owed to the University

Performs student receivables accounting functions, including processing in-person or mailed student payments with a high degree of accuracy, while adhering to policy

Collects past due amounts for enrolled and non-enrolled accounts to reduce receivables to include courtesy calling, emailing students and working with other departments to get past due accounts resolved

Develops reports to show trends, metrics, and success in collections and consistently submit those reports to management for review of progress

Manages communications with all customers including emails, phone calls, chats, in-person visits, telephone recorded messages, and mailed correspondence

Responsible for scheduling virtual meetings with counselors and managers

Participates in virtual/in-person orientations

Consistently demonstrates and maintains excellent internal and external customer service

Reviews department web pages and office communication for content accuracy and reports necessary improvements to management

Remains knowledgeable about IRS 1098-T reporting requirements and assists in the distribution of the annual 1098-T statements

Accurately interprets and advises students and parents about information on the tax document, while adhering to FERPA rules

Trains new staff on University billing, in accordance with 1098-T reporting requirements, as necessary

Utilizes University's on-line procurement system to process vouchers, order supplies, handles inventory and surplus, on the behalf of the department, and pay invoices while adhering to policy and procedure

Reconciles reports and accounts

Provides assistant to management as needed

Remains knowledgeable about departmental policies and procedures and provides recommendations for improvement to management

Reviews business processes for Customer Service/Banking/Collections and provide improvement recommendations to team and manager

Completes miscellaneous duties as needed and as assigned

Qualification

Student receivables accountingCustomer serviceReport interpretationIRS 1098-T reportingHigher education experienceCommunication skillsTeam collaborationProblem-solving