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Carrier · 1 month ago

Director Digital Workplace Services and ITSM

Palm Beach Gardens, FL

Full-time

Hybrid

Director/Executive

$212K/yr - $297K/yr

10+ years exp

Carrier is a global leader in intelligent climate and energy solutions, committed to innovation and sustainability. The Director of Digital Workplace Services and ITSM will lead global digital workplace services, ensuring high-quality end-user experiences and reliable IT operations while driving service transformation and managing global partners.

EnergyHeating Ventilation and Air Conditioning (HVAC)

H1B Sponsor Likely

Responsibilities

Direct global Service Desk, onsite support, and field services across 160+ countries

Oversee MSP/vendor performance, SLAs/XLAs, operational KPIs, and financial governance

Advance AI-enabled service delivery, automation, self-service, and digital deflection

Lead digital experience initiatives leveraging DEX platforms, sentiment analytics, and workflow automation

Provide oversight for endpoint management, PC lifecycle planning, and hardware/software provisioning

Manage major vendor relationships, RFPs, and contract negotiations driving cost optimization

Partner with Cyber, Finance, Procurement, and Manufacturing to align strategy and ensure operational readiness

Lead global teams while communicating priorities and progress to executive stakeholders

Qualification

IT operations leadershipManaged Services Providers (MSP)AI/automation implementationDEX platformsVendor negotiationExecutive communicationStakeholder managementChange leadership

Required

Bachelor's degree

10+ years in IT operations, service delivery, or end-user services leadership

5+ years of experience managing multiple teams and Managed Services Providers (MSP)

5+ years of experience in IT Operations or digital workplace technologies

2+ years of experience implementing AI/automation in service delivery environments

Preferred

Bachelor's degree in Information Technology or Business

DEX/experience management platforms (e.g., NexThink), AIOps, workflow automation

Vendor negotiation, contract management, and financial planning

Executive communication and stakeholder management

Strong change leadership and ability to drive global transformation

Benefits

Health Care benefits: Medical, Dental, Vision; wellness incentives

Retirement benefits

Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation

Disability: Short-term and long-term disability

Life Insurance and Accidental Death and Dismemberment

Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account

Tuition Assistance

Company

Carrier

Glassdoor3.7

Carrier is the provider of intelligent climate and energy solutions.

Founded in 1902

Palm Beach Gardens, Florida, USA

10001+ employees

https://www.corporate.carrier.com

H1B Sponsorship

Carrier has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (11)

2024 (9)

2023 (5)

2022 (6)

2021 (7)

2020 (9)