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Grover Gaming · 3 months ago

Relationship Manager, Northern Indiana

South Bend, IN

Full-time

Onsite

Mid Level

3+ years exp

Grover Gaming, now part of Light & Wonder, is a leader in the charitable gaming industry focused on delivering electronic gaming solutions. They are seeking a motivated Relationship Manager to serve as the primary contact for charitable gaming partners, ensuring their satisfaction and success while providing exceptional service and support.

GamingVideo Games

Growth Opportunities

Responsibilities

Serve as the main contact for assigned accounts, fostering long-term relationships through regular communication, onsite visits, and responsive service

Proactively identify and address client concerns, ensuring partner satisfaction and loyalty

Maintain a thorough understanding of our games, systems, and promotions to help customers maximize their revenue and player engagement

Act quickly and effectively to resolve customer issues or concerns, coordinating with internal departments as needed

Provide guidance and education to partners on products, system updates, and operational best practices

Work a non-traditional schedule when necessary, including some nights and weekends, to support partner events or urgent service needs

Stay informed about industry trends, competitor activity, and partner challenges to help maintain our position as the industry leader

Qualification

Account ManagementCustomer SuccessInterpersonal SkillsOrganizational SkillsCommunication SkillsConflict ResolutionAdaptabilityFlexibilityPassion for Customer Success