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Texas Municipal Retirement System (TMRS) · 1 month ago

Member Service Center Analyst

Austin, TX, USA

Full-time

Hybrid

Entry Level

2+ years exp

Texas Municipal Retirement System (TMRS) is a trusted partner to more than 940 cities across Texas, providing retirement, disability, and survivor benefits to over 260,000 public servants and their families. They are seeking a Member Service Center Analyst to provide exceptional customer support by answering inbound calls related to retirement benefit options and processing requests for benefit information.

Financial ServicesGovernment

Responsibilities

Provide exceptional customer support and respond to information requests; answer questions and provide detailed information on benefits, eligibility, taxes or penalties, applications and other related account and benefit information

Validate caller identity by interviewing Members and verifying account information

Track interactions with callers through various means and systems

Provide written and oral confirmation of benefit payments

Qualification

Customer service acumenMicrosoft Office suiteCommunication skillsProblem-solving skillsAttention to detailProcess drivenHigh call volume handlingReviewing documentation

Required

High School Diploma

Excellent customer service acumen

Strong written and verbal communication skills

Understanding of Microsoft Office suite

Ability to handle high call volume and react effectively and calmly

Process driven with the ability to follow standard operating procedures

Attention to detail

Problem-solving skills

Skill in reviewing documentation and properly applying laws, regulations, rules, and policies

Preferred

Associate or Bachelor's degree

Two years related experience preferably in a call center, pension, benefit administration or retirement related work

Benefits

Participation in TMRS pension plan, with a 2:1 organization match.

Optional participation in a 457B Deferred Compensation Plan

Medical, dental, and vision insurance at no cost to employees

Hybrid work schedule; 12 paid holidays; generous leave

Modern, centrally located Austin office

Company

Texas Municipal Retirement System (TMRS)

The Texas Municipal Retirement System (TMRS) is an award-winning statewide public retirement system that provides retirement, disability, and death benefits to more than 260,000 employees, retirees, and their beneficiaries of more than 940 participating Texas cities.

Founded in 1947

Austin, Texas, USA

51-200 employees