Apply on Employer Site

Meriplex · 2 weeks ago

Network Monitoring Engineer

Indianapolis, IN

Full-time

Onsite

Senior Level

7+ years exp

Meriplex is a company that provides managed services and support for client environments. The Network Monitoring Engineer will be responsible for administering and maintaining network monitoring tools, leading projects, and providing exemplary customer service while addressing complex technical issues.

Information Technology

Responsibilities

Administer and maintain network monitoring tool environments for LogicMonitor and PRTG, including integrations with other tools and vendors

Identify opportunities to enhance monitoring capabilities and automation

Develop and maintain dashboards, alerts, and reports tailored to operational and client needs

Provide guidance & leadership to junior Network Analysts, Network Professionals and Systems Administrators

Assist with Managed Services Operations Center requests and trouble tickets on an as needed basis or on a scheduled rotation basis

Provide support for customer networks across multiple technologies and vendors including Velocloud SD-WAN, Meraki, Cisco, Juniper, Fortinet, Microsoft, VMware, and more

Collaborate with Professional Services teams and client support teams to design and implement network monitoring solutions in client environments

Assess client infrastructure and monitoring requirements to develop tailored deployment strategies

Assist in onboarding, configuration, and validation of network monitoring implementations for new client

Provide professional IT support to customers with a focus on customer service aimed at high renewal rates

Manage internal and external client expectations

Perform customer follow-up to verify final resolution and determine satisfaction level

Ensure teams meet expectations of customer Service Level Agreements (SLA)

Maintain awareness of all outstanding customer pre- and post-delivery issues and provide status to clients as necessary

Drive problem investigations and resolution as required

Qualification

Network monitoring toolsSD-WAN solutionsLogicMonitor administrationUCaaS/VoIP experienceRouterSwitch technologiesAPI integrationsCustomer service focusVMware certificationNetworking certificationMicrosoft certificationProblem solving skillsCommunication skillsTeam collaborationInterpersonal skills