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Booz Allen Hamilton · 10 hours ago

Help Desk Team Lead

Arlington, VA

Full-time

Hybrid

Mid, Senior Level

$87K/yr - $198K/yr

2+ years exp

Booz Allen Hamilton is seeking a Help Desk Team Lead to design and maintain IT programs that align with corporate strategy. The role involves leading a help desk team, managing ticketing systems, and communicating with stakeholders to ensure effective IT support.

ConsultingCyber SecurityIT InfrastructureManagement ConsultingSecurity

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Design, implement, and maintain strategic, multi-disciplinary IT programs in support of corporate strategy

Apply specific functional knowledge, and working or general industry knowledge

Develop or contribute to solutions to a variety of problems of moderate scope and complexity

Work independently with some guidance, and review or guide activities of junior employees

Qualification

Help desk leadershipAWSRHELWindows ServerTicketing systemsAgileDevOpsProcess improvementAutomationScrum MasterJira workflowsActive DirectoryInfrastructure as CodeDoD 8570 IAT Level IIDoD 8570 IAT Level IIICommunication skills

Required

2+ years of experience leading a help desk team

Experience with ticketing systems and triaging tickets for a team

Experience with AWS and with RHEL or Windows Server

Experience with Agile

Experience on a DevOps team

Experience with process improvement and automation

Ability to communicate with stakeholders and clients across the program

Secret clearance

Bachelor's degree

DoD 8570 IAT Level II Certification

Preferred

Experience as a Scrum Master

Experience with Jira workflows or automations

Experience with Active Directory (AD)

Experience with Infrastructure as Code, including Terraform, Cloud formation, or Configuration as Code, including AWS SSM, Ansible, PowerShell, or Bash

DoD 8570 IAT Level III Certification