Nordson Industrial Coating Systems ยท 1 month ago
Sr. Mgr., Sales Operations
USA - Texas - Allen
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expNordson Industrial Coating Systems is seeking a Senior Manager of Sales Operations to lead divisional growth across all product lines. This role focuses on providing operational support to sales teams, driving continuous improvement, and optimizing performance through analytics and process enhancement.
Machinery
Responsibilities
Deliver and manage annual and quarterly sales forecasts for capital and consumables in collaboration with Product Line Management
Track and analyze key sales metrics (revenue, ASP, profit, and consumable adoption) to ensure strong performance across regions
Review pipeline health and accuracy; build dashboards for regional and strategic account visibility
Identify at-risk accounts and create corrective action plans with Sales Managers
Drive Sales metrics and lead countermeasure initiatives
Track and manage effectiveness of Trade shows in conjunction with the marketing team
Coordinate with the Operations team through the SIOP (Sales, Inventory & Operations Planning) process to ensure all sales forecasts, surge planning, and ramp-up plans are proactively communicated and operationally aligned
Partner with Sales Managers, SAMS and RAMs to create territory-level playbooks (replacements vs. new business, selling against competition)
Collaborate with Strategic Account Managers on distributor negotiations, contract pricing, quota setting, and field enablement
Support segmentation strategies to prioritize accounts and maximize impact
Provide sales operations guidance for new product launches and major account initiatives
Support and collaborate on sales acceleration to commercialize and scale new products by supporting growth and strategy partners
Lead Sales Force CRM implementation and optimization
Lead implementation of Customer Success element and continuously improve processes once developed
Create and manage standard work for divisional processes, ensuring consistency and repeatability
Collaborate with Marketing & Engineering on customer journey mapping, messaging, and product launches
Align with Clinical Specialists to integrate field insights into training and customer engagement strategies
Work with Operations to optimize supply planning for capital and consumable product lines
Drive customer feedback initiatives, including Net Promoter Score (NPS) tracking and service improvements
The end-to-end process of drafting, negotiating, executing, and maintaining agreements to ensure compliance, mitigate risk, and optimize business performance throughout the contract lifecycle
Lead assessments to eliminate inefficiencies and reduce cycle time in the sales process
Champion data-driven decisions that improve adoption and expand customer relationships
Qualification
Required
Bachelor's degree in Marketing, Business, Science, or related discipline; equivalent experience considered
10+ years in Sales, Marketing, or Sales Operations, ideally in the medical device/healthcare industry
Preferred
Proven experience managing multiple projects and delivering results under pressure
Strong analytical and forecasting skills, with the ability to interpret complex sales data
Experience leading cross-functional initiatives and driving process improvement
Excellent communication and presentation skills, with comfort in technical and clinical environments
Proficiency in Microsoft Office 365 (Word, Excel, Outlook, Teams) with the ability to manage tasks from both computer and mobile platforms
Experienced with Sales Force CRM tools and system adoption best practices
Process-oriented, with a mindset for continuous improvement and standardization
Experience managing ISR's, GPO, and distribution partners (domestic & internationally) is a plus
Company
Nordson Industrial Coating Systems
Manufacturers rely on our equipment for the precise application and curing of powder coatings, liquid paint, ambient temperature adhesives and sealants, and food and beverage container production.
5001-10000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase