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Carvana · 1 month ago

Assistant General Manager - ADESA Auto Auction

Hutchins, TX

Full-time

Onsite

Senior Level

5+ years exp

Carvana, through its subsidiary ADESA, is a leading vehicle auction company in the U.S. The Assistant General Manager will lead a vehicle operations team, focusing on customer experience, operational efficiency, and team development while driving business growth and maintaining strong customer relationships.

AutomotiveAutonomous VehiclesE-Commerce

No H1B

Responsibilities

Lead from the front by setting the cultural tone and facilitating an environment of positivity, customer focus, strong morale, and team collaboration

Recruit and hire exceptional team members, and utilize performance management tools to ensure development of their careers

Resolve employee relations challenges, complaints, suggestions, etc. using sound human relations principles. Follow-through and communicate employee relations problems to the General Manager and evaluate and take positive, consistent, disciplinary action on infractions of company policies and procedures as defined in the employee disciplinary policy

Ensure proper follow-through on all directives, bulletins, schedules, and accounting from the General Manager, designated manager, or other corporate sources

Frequently and effectively communicate across the team and ensure the flow of cross functional communication between departments

Lead the dealer consignment and commercial account teams in accordance with corporate guidelines to ensure achievement of maximum sales volume in the most profitable way possible

Support end to end solutions for all customers and advise the sales team with demonstrated knowledge on products, services, and maximization of technology

Ensure the use of marketing tools on selected customer accounts as instructed

Leverage strong business acumen; monitor all local competition and recommend competitive strategies to the General Manager and marketing department

Attend Profit and Loss Statement reviews each accounting period with the Controller and General Manager. Manage sales records, controllable expenses and cost items affecting profitability

Monitor all customer accounts and work with other managers to ensure compliance with sale plan layouts, corporate requirements, and other directives. Advise and assist with corrective procedures or collecting outstanding receivables, if needed

Create and maintain positive rapport and trusted relationships with customers and employees in a transparent, reliable, and positive manner and act as the at-auction point person for customer related needs

Ensure that fast and friendly service is provided to all customers in support of growth to the customer base. Resolve any customer complaints in a friendly, courteous manner. Advise the General Manager or designated manager of all serious complaints or incidences

Turn operational and process initiatives into actionable tasks; support operational administration to move vehicles through the process with strong understanding of processes, collaboration across the organization, and communication internally

Inspect work performed by auction operations to ensure that the work conforms to the customer’s request

Monitor and control all facility conditions, vehicles, property and equipment for property cleanliness, maintenance, and safety

Develop strong partnerships with the corporate teams to implement and ensure compliance with all company initiatives, policies, procedures, and applicable state and federal laws are always followed

Monitor and ensure compliance with all contractual customer, contractor, and supplier agreements

Qualification

People managementCustomer serviceSales experienceAutomotive experienceCRM experienceCommunicationTeam collaborationConflict resolutionDetail orientedAdaptability