Rehrig Pacific Company · 1 month ago
Support Analyst
Pleasant Prairie, WI
Full-time
Onsite
Entry, Mid LevelRehrig Pacific Company is a leading manufacturer of integrated sustainable solutions for the supply chain and environmental waste industries. They are seeking a Support Analyst to implement and support their Vision software, Assembly, and Distribution systems, serving as a primary point of contact for customers and addressing their daily requests.
AgricultureManufacturingRecycling
Responsibilities
Configure and collaborate with the Technical Project Manager to onboard new customers onto the Force.com/Salesforce platform
Gather and analyze customer requirements to configure customer portals according to specifications
Collaborate with customers to tailor reports and dashboards to their needs
Install and configure essential software on various devices, including handheld computers, tablets, and RFID fixed/mobile readers
Assist in establishing data and API integrations for seamless connectivity
Monitor and maintain hardware and software performance to optimize system functionality
Provide Tier 2 technical support for customer-facing applications, ensuring timely issue resolution
Diagnose and troubleshoot technical and operational problems for both internal and external customers
Track, document, and manage customer issues using the ticketing system, ensuring accurate records and follow-ups
Escalate complex issues as needed and document resolution steps for continuous improvement
Update, maintain, and publish support documentation to enhance knowledge sharing
Assist field engineers with software installations and validation to ensure successful deployment
Troubleshoot communication layer issues, including cellular, Wi-Fi, and network connectivity across Android and iOS devices
Provide insights and feedback to the Operations Support Manager to drive continuous service improvements
Assist in testing new software releases to ensure functionality, performance, and reliability
Participate in User Acceptance Testing (UAT) to validate system improvements and updates
Qualification
Required
Bachelor's degree in Management Information Systems, Computer Science, Business, or equivalent technical experience
Strong communication skills with the ability to collaborate effectively across functional teams
Sharp analytical and creative problem-solving abilities to address technical challenges efficiently
Proven ability to manage multiple priorities, deadlines, and issues simultaneously in a fast-paced environment
Quick adaptability to learning new systems, technologies, and processes
Proficiency in writing MS SQL queries for data troubleshooting and analysis
Skilled in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
Knowledge of Windows OS and IIS, with the ability to troubleshoot and support system operations
Exposure to the Force.com platform and experience with cloud-based solutions
Excellent time management skills, with the ability to prioritize and stay organized
Self-motivated and capable of working independently with minimal supervision
Strong verbal and written communication skills for effective customer and team interactions
Availability to provide on-call support outside regular business hours when necessary
Willingness to travel up to 10% as needed
Preferred
SharePoint experience is a plus
Company
Rehrig Pacific Company
Rehrig Pacific Company manufactures plastic pallets and containers.
Founded in 1913
1001-5000 employees
H1B Sponsorship
Rehrig Pacific Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (6)
2023 (6)
2022 (3)
2021 (8)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
W
Will Rehrig
Chief Executive Officer
Recent News
2025-08-19
Company data provided by crunchbase