Apply on Employer Site

Paul Hastings · 11 hours ago

IT Support Analyst

Boston, MA

Full-time

Hybrid

Mid Level

$70K/yr - $88K/yr

3+ years exp

Paul Hastings is a leading international law firm that provides innovative legal solutions to many of the world's top financial institutions and Fortune Global 500 companies. They are seeking an IT Support Analyst who will provide comprehensive technology support to attorneys and staff, acting as the first point of contact for IT-related issues and ensuring seamless operations in a fast-paced law firm environment.

AdviceConsultingLegal

H1B Sponsor Likely

Responsibilities

Serve as the primary contact for IT support through phone, email, and ticketing systems. This role is approximately 90% remote, with occasional in-office requirements to provide coverage for local onsite IT Analysts. Flexibility to commute to the office when needed is essential

Provide timely and professional troubleshooting for desktops, laptops, mobile devices, printers, conferencing technology, and network connectivity

Support core firm applications including Microsoft 365, Teams, Zoom, Citrix, VPN, and legal-specific tools (iManage, Intapp)

Deliver high touch, “white glove” support to attorneys, partners, and executive staff, ensuring minimal disruption to client work

Set up, configure, and maintain equipment for new hires, office moves, and visiting attorneys; assist with AV and conference room technology

Document all work performed in the firm’s ticketing system and contribute to the Knowledge Base with accurate, up-to-date articles

Maintain and track IT assets, peripherals, and loaner equipment to support ongoing operations

Collaborate with IT colleagues to escalate complex issues while maintaining ownership until resolution; and

Provide after-hours or on-call support as required to meet business and client demands

Qualification

IT support experienceWindows 10/11Microsoft 365CitrixVPN technologiesIManageIntappCustomer service orientationProfessionalismProblem-solving skillsCommunication skillsCollaboration

Required

3-5 years of IT support experience in a law firm environment

Strong knowledge of Windows 10/11, Microsoft 365, Teams, Citrix, and VPN technologies

Familiarity with legal applications such as iManage and Intapp

Flexibility to work extended hours or weekends as business needs require

Benefits

Medical, Dental, Vision, Life/AD&D, Long Term Care, and Short- and Long-Term Disability

Flexible Spending Accounts and Health Savings Account

Healthcare Concierge and Advocacy

Lifestyle Spending Account

Voluntary 401(k) Plan and Profit Sharing

10 Paid Holidays per year and a generous PTO Program

Family Support including Paid Parental Leave, Fertility Benefits, Breast Milk Shipping, Back-up Child Care, Elder Care, and Tutoring

Wellbeing programs (Employee Assistance Program, Relationship Support, Mental Health, Menopause and Midlife Health and Well-Being Events)

Retirement Plan Consulting

Anniversary Bonus Program

Professional Development Programs

Transportation and Commuter Benefits

International Travel Insurance

Critical Illness, Hospital Indemnity and Accident Insurance

Auto/Home/Pet Insurance

Prepaid Legal Insurance

Employee Discounts

And More!

Company

Paul Hastings

Glassdoor3.5

Paul Hastings is an international law firm that provides legal solutions to many financial institutions and Fortune 500 companies.

Founded in 1951

Los Angeles, California, USA

1001-5000 employees

http://www.paulhastings.com/

H1B Sponsorship

Paul Hastings has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (14)

2024 (16)

2023 (11)

2022 (14)

2021 (10)

2020 (13)