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ArchWell Health · 18 hours ago

Practice Manager

New Port Richey, FL

Full-time

Onsite

Senior Level

5+ years exp

ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of senior members. The Center Manager is responsible for all operations within a single clinic, ensuring effective execution of clinical and administrative operations while supervising staff and supporting operational initiatives.

Health Care

Responsibilities

Supervise, coach, and mentor a multi-disciplinary team of 10+, building a culture of operational excellence, customer service, and teamwork

In partnership with the Market Operations Director, gather appropriate team and member information to build a best-in-class customer service experience with demonstrated continuous improvement to member satisfaction scores

Ensure all systems are running efficiently, including scheduling and billing; continuously monitors administrative team to provide feedback and coaching in use of systems

Serve as an ambassador in the local community to build relationships with other healthcare providers, social/ community organizations, and marketing partners

Create a positive and productive work environment to attract and retain staff, providers and members

Oversight for all compliance, including physician documentation and coding audit program, member and staff safety regulations, and HIPAA guidelines for member/employee confidentiality

Conducts regular staff meetings to gather feedback, develop best practices, and develops teamwork

Own and oversee resource management, ensuring the center is appropriately staffed to meet business needs and expected growth

Ensures financial targets are met and adheres to cash management, financial reporting, and other financial responsibilities

Accountable for the needs of the center, as well as, its physicians, clinicians, and care teams for high-quality member care

Qualification

Healthcare functions knowledgeMedical billingCodingBudgetingFiscal managementCustomer service processesEmotional intelligenceCritical reasoning skillsTeam developmentProficient PC skillsFluency in SpanishProblem-solving orientationSelf-starter

Required

Strong knowledge of healthcare functions, including clinical functions, medical billing and coding procedures, reimbursement practices, and quality improvement initiatives

Track record of developing and implementing processes for providing excellent customer service

Ability to effectively leverage business and organizational knowledge within and across functional areas

Must possess a high degree of emotional intelligence and integrity; driven and focused work ethic

Self-starter with the ability to think creatively and work effectively

Ability to work effectively with various seniorities and diverse populations including staff, providers, members, family members, insurance carriers, vendors and the public

Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects

A minimum of 5 years of related work experience in a medical clinic, hospital, or hospitality setting required

A minimum of 3 years supervisory/managerial experience in a medical clinic, hospital setting, or similarly regulated environment required

Proficient PC skills