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FETCO® · 1 month ago

Senior Voice & Routing Engineer

United States

Full-time

Remote

Mid, Senior Level

4+ years exp

FETCO® is a company driven by shared goals and a collaborative culture. They are seeking a Senior Voice & Routing Engineer to design, implement, and maintain core voice network infrastructures, while also mentoring team members and enhancing operational efficiency.

Food and BeverageManufacturing

Responsibilities

Support and promote Powernet’s mission, values, and guiding principles

Serve as an escalation point for Telco NOC technicians, providing advanced troubleshooting and resolution for customer voice and SIP-related issues

Create and maintain training materials and process documentation to enhance NOC knowledge and improve first-call resolution rates

Assist in pre-sales engineering to support sales opportunities with technical expertise

Design, test, and implement new voice network products, features, and integrations

Install, configure, and optimize voice hardware and software across Powernet’s data centers (may include occasional travel)

Perform trunk and circuit provisioning, SIP turn-ups, and end-to-end call flow testing

Administer and maintain Class 4/5 softswitches, session border controllers (SBCs), and related systems

Develop and execute Methods of Procedure (MOPs) for maintenance, upgrades, and deployment

Mentor and train Voice Engineers and NOC personnel to ensure operational consistency and skill development

Collaborate with cross-functional teams to drive service reliability, efficiency, and innovation

Qualification

Class 4/5 softswitch experienceSIP protocol knowledgeSession Border Controllers (SBCs)VoIP protocols knowledgeIP networking fundamentalsWireshark proficiencyBasic Linux administrationCollaboration skillsMentoring skillsDocumentation skills