Apply on Employer Site

Metro Housing|Boston · 1 month ago

Program Assistant

Boston, MA

Full-time

Onsite

New Grad, Entry Level

Metro Housing|Boston is dedicated to providing housing solutions and support for low-income families. The Program Assistant is responsible for supporting HCV callers and office visitors by answering inquiries and providing information about housing programs and policies.

Non ProfitProperty ManagementRental Property

Responsibilities

Provide telephone and walk-in support to HCV callers and office visitors

Answer questions and provide applicable follow-up information to applicants, participants, owners, co-workers and other HCV callers

Field questions related to both MTW and Non-MTW programs

Review and maintain knowledge of HCV and other Leased Housing Program policies and procedures and applicable regulatory requirements

Answer telephone calls and see walk-in clients

Determine customer needs and provide the information or assistance required to assist customers

Escalate inquiries to the appropriate HCV staff member where applicable

Communicate with applicants, participants, landlords/owners and co-workers in a professional manner

Respond timely to requests and inquiries from customers and staff, by phone, in person and by written communications

Maintain daily phone and walk-in logs

Enter client notes in the housing software system where applicable

Use appropriate computer information to answer phone inquiries

Operate a variety of office equipment such as computer, calculator, photocopier, postage meters, etc

Attend mandatory meetings and trainings

Qualification

HUD policiesHousing software proficiencyPublic administration degreeInterpersonal skillsMulti-taskBilingual - SpanishTime management skillsAttention to detail

Required

Associates degree in public or business administration, social work, or a related field or equivalent work experience required

Knowledge of HUD policies, and other Federal, state and local laws, rules and regulations related to low income housing and policies

Knowledge of general office practices and procedures, business English and basic mathematics

Ability to understand and implement HUD regulations and DHCD MTW policies and procedures

Excellent communication and interpersonal skills

Ability to communicate with and relate to persons of diverse backgrounds and abilities and to establish and maintain effective working relationships with participants, landlords and other employees

Ability to complete complex and detailed tasks in a timely manner

Ability to plan and prioritize duties

Ability to operate business machines and use housing software

Ability to work independently, performing relatively complex work in an accurate and timely manner without close supervision

Ability to exercise good judgment

Strong time management skills with the ability to handle large caseloads and high volume of work in a busy, fast paced environment

Ability to multi-task handling several tasks at once, anticipating and identifying problems and putting forward solutions

Ability to handle frequent interruptions without a loss of efficiency/productivity or accuracy

Attention to detail in all aspect of work

Preferred

Bilingual - Spanish

Company

Metro Housing|Boston

Metro Housing addresses and prevents homelessness in Boston by providing supports and services for families and individuals and helps them move along the pathway from homelessness to housing stability to economic security.

Founded in 1983