Verisma · 1 week ago
Vice President, Client Success
United States
Full-time
Hybrid
Director/Executive
10+ years expVerisma is focused on delivering exceptional client outcomes in the healthcare sector, and they are seeking a Vice President of Client Success to lead their client success organization. This role involves developing strategies for client engagement, retention, and growth while ensuring compliance and satisfaction across the client experience.
Hospital & Health Care
Responsibilities
Develop and execute a comprehensive client success strategy aligned with corporate goals and health information compliance standards
Partner cross-functionally with Client Operations, Sales, Product, Implementation, Finance, and Compliance teams to ensure a seamless and strategic client experience
Champion the voice of the client across the organization and within executive leadership conversations
Responsible for client relationship development, client growth, and high-level issue resolution
Expand executive-level relationships with key client contacts to build trust, assess evolving needs, and proactively mitigate risks
Develop client growth/expansion strategy plans and review cycles (e.g., success plans, executive updates)
Design and manage programs to drive client engagement, satisfaction, renewal, and expansion across enterprise accounts
Analyze client data to identify risk signals, growth opportunities, and areas for improvement
Drive upsell and cross-sell strategies in partnership with Sales and Product leadership
Create a culture of accountability, transparency, and continuous improvement
Track performance metrics, training opportunities, and career development paths
Establish scalable processes, tools, and systems (e.g., CRM, customer health dashboards, feedback loops) that support efficient and high-touch client interactions
Oversee issue escalation and resolution frameworks with attention to detail and urgency
Qualification
Required
10+ years in client success, account management, or healthcare operations roles, with at least 5 years in a leadership capacity
Strong background in healthcare IT or health information services (e.g., release of information, patient records, health data management, interoperability, HIM systems)
Proven track record managing large provider or health system relationships and driving retention, renewals, and account expansion
Deep understanding of compliance standards (HIPAA, CMS, OCR guidelines) and their implications in client operations
Exceptional executive presence and communication skills
Strategic thinker with a data-driven and solution-oriented mindset
Strong operational and analytical skills; experience with CRM systems like Salesforce
Team-oriented leader who thrives in collaborative, fast-paced environments
Bachelor's degree required
Ability to travel up to 25% of the time, or more as needed
Preferred
Master's degree in Business Administration, Health Administration, or related field
Company
Verisma
Verisma, trusted by 20,000+ clients across 50 states, is redefining how healthcare organizations manage and use health data – ensuring it’s trusted, secure and actionable for real-time, high-stakes decision making.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Dave Collins
CTO
Jim Matas
CFO
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