Apply on Employer Site

Zelis · 1 day ago

Manager, Payee Communications

St. Petersburg, FL

Full-time

Onsite

Mid, Senior Level

$95K/yr - $127K/yr

5+ years exp

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. The Manager of Payee Communications Operations is responsible for executing communications to Payee customers, establishing standards for collateral, and optimizing processes to enhance the Payee experience.

FinanceFinTechHealth Care

No H1B

Responsibilities

Develop and implement a communications strategy that aligns with the organization’s goals and enhances Payee (Provider) experience

Standardizing processes so communications are timely, consistent, and on brand. Create documentation and training so that stakeholders are aware of Zelis’ policies on Payee Communications

Support for execution of communications campaigns (e.g., updating user-facing portals, implementing email communication, print production)

Analytics capabilities to support, maintain, and query our Payee database

Support product development, AI, and automation/self-service initiatives to ensure alignment with Payee Communication strategy

Coordinate real-time communications during outages, emergencies, or critical events, ensuring alignment and updates across key stakeholders

Act as “Voice of the Payee” and review marketing/communication materials to ensure clarity and consistency in messaging

Create internal communications and talking points to support client-facing teams with messaging and elevate the overall client experience

Respond or help to build responses to Payee client questions and requests in certain situations. Some of these situations may be sensitive and require close coordination with internal legal, compliance, and executive stakeholders

Identify and address client needs and pain points (e.g., voice of the Payee in externally facing training documentation)

Collaborate with Marketing, Sales, and BU leadership to create campaigns around impactful initiatives and ensure alignment of messaging

Monitor and analyze communications effectiveness and responses to continually improve content and applicability

Qualification

Communications strategySQLProject managementMicrosoft applicationsVisual design skillsWriting skillsEmotional intelligenceRelationship buildingOrganizational skills