Velocity, A Managed Solutions Company · 1 month ago
Director of Managed IT
United States
Full-time
Remote
Director/Executive
8+ years expVelocity, A Managed Solutions Company, is seeking a results-driven Director of Managed IT to lead their managed services IT teams. This hands-on leadership role is responsible for building and supporting world-class services and solutions for customers across various verticals, ensuring technical excellence and the successful execution of strategic initiatives.
Call CenterDigital SignageHospitalityInformation TechnologyInternetNetwork SecuritySaaSTelecommunications
Responsibilities
Responsible for day-to-day management of Managed IT team, including workload management, escalation handling, and performance oversight
Collaborate with leadership on service pricing, packaging, and cost modeling to ensure sustainable growth and profitability
Maintain standard technology processes and procedures, serving as a champion and facilitator for process changes and improvements
Drive continuous improvements of process, accuracy, and timelines
Provide expertise in end user computing, cloud/SaaS platforms (Microsoft 365), server administration, identity management, and backup/DR technologies
Act as a mentor and leader to technology teams
Perform design work that incorporates industry best practices for hospitality and enterprise environments
Function as a technical lead for advanced projects requiring IT services
Ensure that security improvements are successfully implemented and monitored
Coordinate proper installation, configuration, and testing of managed technology components
Assist in developing and maintaining hardware life cycle management methodologies
Contribute to Velocity’s technology roadmap development
Foster career growth and development for team members, including certifications, career pathing, and training
Collaborate with architecture function to ensure that designs are in line with the needs of the current and future requirements from our customers, technology platforms, and security compliance
Engage and manage external vendors as appropriate to enhance the team’s capabilities
Other duties and responsibilities, as assigned
Participate in after-hours incident escalation as needed
This position may require travel occasionally
Qualification
Required
8+ years of experience implementing, troubleshooting, and maintaining IT systems across multiple technology domains
5+ years of progressive leadership experience managing technical teams in MSP, service-provider, or multi-site enterprise environments
Proven ability to build high-performing teams, develop leaders, and mature an operational organization through structure, discipline, and process
Strong understanding of IT operations: identity, SaaS, endpoint management, server/virtualization, networking, backup/DR, monitoring, and security fundamentals
Demonstrated extensive working knowledge of networking protocols and standards (e.g., OSPF, BGP, IPSEC, MPLS, STP, 802.11, VLAN, TCP/IP)
Demonstrate the ability to lead complex projects in a cross functional team environment
Demonstrate the ability to articulate ideas to both technical and non-technical audiences
Excellent oral and written communication skills
Strong documentation and presentation skills, including the ability to build and deliver executive-level briefings and presentations
Bachelor's degree in a technology-related field (or equivalent combination of education and experience)
Advanced experience with at least two of the following products or platforms: Microsoft 365, ADTRAN, Arista, HPE Aruba, Cisco, Fortinet, MikroTik, Palo Alto, and Ruckus
Experience developing and managing teams with focus on goal achievement
5+ years of demonstrated progressive leadership
Preferred
Experience in hospitality, multi-site enterprise or managed service provider
Industry relevant certifications — e.g., Microsoft 365, Microsoft Identity and Access, Fortinet NSE, Cisco CCNP Enterprise, Ruckus RCWA, CWNA, or similar
Benefits
Medical, Dental, Vision
PTO & Paid Holidays
Paid Parental Leave
Paid Sick Time
401K – with Employer Match
Company provided Life Insurance, Short/Long-Term Disability
Supplemental Benefits Available
Company
Velocity, A Managed Solutions Company
Founded in 2005, Velocity is a technology managed solutions provider for voice, data, wi-fi, POTS IN A BOX®, Free-to-Guest TV and the Global Expense Management (GEM) platform, among others, supported by a proprietary network backbone across 21 fully redundant fiber data centers for multi-location enterprises across multiple industries.
501-1000 employees
H1B Sponsorship
Velocity, A Managed Solutions Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2021 (3)
Funding
Current Stage
Late StageLeadership Team
Greg Kiley
Chairman & Chief Executive Officer
Betty Ong
Chief Financial Officer
Recent News
Company data provided by crunchbase