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Magna5 · 1 month ago

Tier 3 Senior Systems Engineer

United States

Full-time

Remote

Mid, Senior Level

$90K/yr - $120K/yr

3+ years exp

Magna5 is a rapidly growing IT Managed Service Provider delivering cybersecurity and cloud hosting services. The Tier 3 Senior Systems Engineer will respond to customer support requests, handle advanced incidents, and contribute to infrastructure projects while ensuring quality customer service and collaboration with team members.

InfrastructureNetwork SecurityUnified Communications

Responsibilities

Respond to customer support requests that come in via phone, email, chat, or customer portal

Handle advanced and escalated incidents from Tier 1/2 teams and own them through resolution, including complex server, network, and cloud issues

Utilize the Magna5 monitoring and cybersecurity systems to triage alerts and alarms

Interact with clients using professionalism and promptness

Jointly solve problems through collaboration with team members

Proven experience troubleshooting problems ranging from server, network, and PC issues

Must provide quality customer service skills in all forms of communication

Collaborate with other technicians on escalated customer support requests

Develop advanced troubleshooting procedures, best practice documentation, and contribute to process improvements for the engineering team

Perform root-cause analysis for high-impact incidents and design long-term remediation strategies to enhance stability and security

Troubleshoot advanced problems with a high-level overview of client environments

Engage in continued certification training to improve their skillset

Contribute to infrastructure projects, including migrations, deployments, and environment redesigns

Qualification

Virtualization VMwareVirtualization Hyper-VActive DirectoryWindows ServerLinuxCloud Solutions AzureCloud Solutions AWSBackup SolutionsMicrosoft 365 CertifiedMicrosoft ExchangeCustomer service skillsCollaborationProblem-solving

Required

Minimum of 3 years' experience administering/supporting the following technologies relevant to systems engineering: Virtualization including VMware and Hyper-V

Storage and RAID concepts

Active Directory: Group Policy, Sites & Services, DNS, DFS, Certificate Chains

Windows Server and Linux (Ubuntu, CentOS, Red Hat)

Microsoft Exchange, Office 365, Hybrid Solutions and Migration, SPAM Filters

Hosted and Cloud Solutions Azure & AWS

Backup Solutions & Disaster Recovery

Windows ATP Defender

Microsoft 365 Certified Enterprise Administrator or Equivalent

Microsoft Windows Server 2012/2016/2019 and Active Directory

Microsoft Office Suite and Microsoft365 experience

Microsoft Exchange and SQL Server

VMware vSphere 6.5 and above