Notion · 1 day ago
Scaled Customer Success Manager
New York, NY
Full-time
Hybrid
Mid Level
$106K/yr - $132K/yr
3+ years expNotion is a company that helps users build beautiful tools for their work, providing an all-in-one platform for teams. They are seeking a Scaled Customer Success Manager to manage customer portfolios, drive product adoption, and enhance customer engagement through consultations and outreach campaigns.
AppsCollaborationProduct ManagementReal TimeSoftware
Responsibilities
Manage a large portfolio of customers in AMER
Onboard and expand our customer base through tailored Notion consultations, trainings, and assistant programs
Design and run at-scale outreach campaigns to key points of contact in order to assist with Notion adoption
Work cross functionally with sales partners to ensure strong adoption of Notion
Serve as our in-house product ambassador to up-level our customers’ workflows and help them get the most return of investment from Notion
Identify and target strategic customers to engage with in order to drive up monthly active users and seat expansion
Proactively identify customers who aren’t maximizing their opportunity with Notion and reach out to create an action plan to help them achieve success
Inform and influence our overall growth strategy
Qualification
Required
3+ years experience at a fast growing software company
You have a track record of success in your current Customer Success or Account Management role
Experience of managing a large volume of accounts
Strong intrinsic motivation to be a top performer and contribute to a team
You have a growth mindset and thrive in the building stage of a nascent team
You're motivated by seeing others succeed and grow when you partner with them
You're highly adaptable, easily acclimating to a rapidly changing business and industry
You love getting to know new people and helping them solve their business problems
Preferred
You've built Customer Success playbooks or processes
You have experience in scaled program management, or building campaigns in Outreach
You have experience using Notion
You are curious about data and insights, and have used Salesforce and Gainsight before
You've been a first or early hire at a fast growing start up before
You've got strong technical chops
Benefits
Equity
Benefits
Company
Notion
Notion is a workspace platform that offers note-taking, collaboration, task management, wikis, and databases.
501-1000 employees
H1B Sponsorship
Notion has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (31)
2024 (23)
2023 (9)
2022 (22)
2021 (7)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$343.2MKey Investors
Index VenturesFirst Round Capital
2025-12-15Secondary Market
2021-10-08Series C· $275M
2020-04-02Series B· $50M
Leadership Team
Akshay Kothari
COO
Ha Nguyen
Global Head of Demand Generation
Recent News
TechRadar.com
2026-01-04
Company data provided by crunchbase