Apply on Employer Site

Syscon Inc. · 1 month ago

Senior IT Technician

United States

Full-time

Remote

Senior Level

Syscon, Inc. is a Managed Services Provider and technology consulting firm that’s passionate about helping businesses thrive through smart, reliable IT solutions. They are seeking a Senior IT Technician who will provide remote senior-level technical support, perform hardware and software installations, and maintain strong client relationships.

ConsultingCRMInformation TechnologySoftware

Diversity & Inclusion

Responsibilities

Provide remote senior-level technical support to clients with professionalism and precision

Perform hardware and software installations, updates, and proactive maintenance

Document all client issues and time to maintain an accurate audit trail

Ensure all work aligns with Syscon’s best practices and quality standards

Maintain a positive, professional attitude to promote strong client relationships and teamwork

Migrating clients to cloud virtual desktop environments

Moving file shares to SharePoint Online Document Libraries

Transitioning from Active Directory to Azure AD

Implementing security features and best practices

Supporting client onboarding and integrations

Qualification

Microsoft 365Virtual environmentsRMM toolProactive solutionsPrior MSP experienceTroubleshooting abilitiesPrioritizationCommunication skillsDocumentation habitsInterpersonal skillsTime managementOrganizational skills

Required

Located in the Chicagoland area

Experience with Microsoft 365, including advanced functionality (Exchange Online, OneDrive, SharePoint Online, Azure AD, Conditional Access Policies, Intune, Autopilot)

Experience implementing proactive solutions to prevent recurring support issues

Experience with virtual environments (Terminal Servers, RDS Farms, Azure Virtual Desktop)

Experience working with an RMM tool to manage endpoints