Mirion Technologies · 23 hours ago
Client Services Coordinator
Fort Worth, TX
Full-time
Onsite
New Grad, Entry Level
0+ years expMirion Technologies is seeking a Client Services Coordinator to support Certrec customers and internal staff. The role involves responding to inquiries, managing access-related requests, and ensuring timely processing of customer support activities.
Medical Device
Responsibilities
Greeting visitors by answering the door and assisting them as needed
Answer all incoming phone calls and provide direct support to callers
Respond to customers through Live Chat, addressing questions and resolving issues in real time
Process access-related requests, including unlocking accounts and completing re-verification steps for internal applications
Review and respond to contact requests submitted through Certrec.com
Generate reports for internal teams and external clients
Support TaktixWF operations, including formatting and preparing proposals, résumés, contracts, and letters for internal use
Create CATS Groups as needed to support workflows
Assist with guideline workflows, ensuring documents and tasks move through the proper steps
Research and resolve email delivery issues, including reviewing bounce-back reports and documenting corrective actions
Support Certrec Academy and CIMS updates, including correcting outdated references in training materials
Review and respond to CertrecTV feedback emails, documenting issues or addressing needs directly
Manage file transfer and document-sharing sites used for client and internal exchanges
Process and archive training records to maintain accurate documentation
Update RegSource email subscriptions in Amazon WorkMail as needed
Monitor and manage the Support shared inbox, creating and assigning customer support tickets
Perform other duties as assigned to support customer service and operational needs
Qualification
Required
Ability to clearly communicate verbally and in writing in English
Ability to manage multiple assignments simultaneously in a fast-paced environment
Team player with the ability to interface effectively with internal staff and clients
Basic working knowledge of Microsoft Excel, Outlook, and Word, along with the ability to learn company systems and web-based tools
Must be able to work independently with some oversight or within a team environment
Ability to remain in a stationary position for long periods while working at a computer
Ability to operate a computer and other standard office equipment
Ability to occasionally move about the office as needed, if working on site
A high school diploma or higher
0–2 years of experience in customer support, administrative support, or related activities
Company
Mirion Technologies
At Mirion Technologies, we advance radiation safety and empower the next wave of critical innovation.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase