REXA, Inc. · 1 month ago
Industrial Application Engineer (Inside Sales)
West Bridgewater, Massachusetts, United States
Full-time
Onsite
Mid Level
$74K/yr - $122K/yr
3+ years expREXA, Inc. is seeking an Application Engineer to provide technical and customer service support to channel partners and customers directly. The role involves creating quote proposals, managing technical inquiries, and coordinating information between sales and engineering to ensure customer specifications are met.
ElectronicsIndustrial AutomationManufacturing
No H1B
Responsibilities
Evaluate raw data (specifications, datasheets, drawings, photos, etc.) provided by customers to size and select the optimal actuator for the application
Create quote packages for sales force and customers following REXA’s quote process guidelines
Search, review, mark up, provide reference drawings/schematics as requested, or, if none available, co-ordinate with Engineering to provide drawings of the proposed actuators
Perform cost analysis and margin estimates on product offering to facilitate special project pricing as requested
Manage phone calls and emails for technical assistance. Answer questions regarding the proper actuator sizing, operations, and control schemes available
Review mounting dimensions and ensure they contain all information needed to enable properly designed REXA mounting brackets to adapt to the driven device. Explain the spring selection guide and how to properly size the actuator and spring
Review new orders following REXA’s order process guidelines and clarify the requirements with the customer or channel partner who sent in the order, ensuring the options selected are correct in relation to customer requirements. Clarify with the customer if there are any discrepancies identified
Organize and coordinate transfer of information from Sales to Engineering to ensure that all design details are included to meet customer specs in full. Resolve any technical issues to ensure successful completion of jobs
Collaborate with Production and Engineering teams to accommodate requests for expediting jobs
Participate in customer and channel partner training classes when required
Qualification
Required
A bachelor's degree in engineering; mechanical, electrical, or electro-mechanical
Three to 5 years of experience creating technical quotes
Basic knowledge of control valves, actuation, and the process control industry
Ability to read and interpret technical drawings and documentation
Basic competency with computer aided design software
Excellent communication skills with the ability to 'build relationships' with customers to drive high customer satisfaction
Project Management experience
Microsoft office proficiency
Ability to work effectively in a team-based environment of collaboration
Strong organization and time management skills with flexibility to work in a dynamic environment
Ability to work independently, set priorities, and multitask
Preferred
industrial automation environment highly preferred
Solidworks preferred
Benefits
401(k) with company match
Health insurance
Dental insurance
Vision insurance
Flexible Spending Account
Health Savings Account
Life insurance
Paid vacation and sick time
Parental leave
Tuition reimbursement
11 company paid holidays
Company
REXA, Inc.
At REXA, we provide customer-specific engineered process control solutions.
51-200 employees
Funding
Current Stage
Growth StageRecent News
Company data provided by crunchbase