NEOGOV · 1 month ago
Part-Time ParaTransit Dispatcher Thursday - Saturday
Public Transportation 867 S 48th St, ND
Full-time, Part-time
Onsite
Entry Level
$23.59/hr - $23.59/hr
1+ years expNEOGOV is seeking a reliable, customer-focused professional for the City of Grand Forks as a Part-Time ParaTransit Dispatcher. This role involves coordinating mobility-impaired transit services, dispatching vehicles, and ensuring effective communication between drivers and the agency to provide dependable transportation for the community's mobility-impaired residents.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Duties may include using two-way radio, telephone and/or computer to transmit assignments and compile daily operating statistics
Provides direction to and maintains two-way communications with all operators, monitoring system performance and making scheduling adjustments where necessary to maximize on-time performance, minimize customer wait times for on-call or will-call services, and minimize service disruptions as a result of vehicle/operator availability, and/or emergency situations
Projects a positive image to the public and provides exceptional customer service skills, which exhibit patience and consideration
Represent the agency to client base and the general public on an ongoing basis
Follow all City of Grand Forks policies and procedures
Strong computer skills, use of and ability to train on Dispatching software and/or present dispatch system
Assign work, vehicles, and on-board equipment to operators and maintain check-out logs
Work with supervisor when additional personnel are needed in the event of absences or increased service volumes, or to minimize service disruptions as a result of vehicle malfunctions, operator problems and/or emergency situations
Monitor drivers performance, ADA regulation compliance, vehicle status, and assist with passenger problems
Prepare transit reports as required
Perform duties and responsibilities as assigned
Qualification
Required
One or two years passenger transportation experience, training and/or supervision experience
High School diploma or GED equivalent
Possession of, or ability to obtain, an appropriate, valid drivers license
Basic communications equipment, procedures and techniques
Pertinent Federal, State and local laws, codes and regulations
Operations, services and activities of a municipal dispatch center
Use and operate the full array of Public Transit equipment independently
Modern and complex principles and practices of radio communications and dispatch
Interpret and explain City policies and procedures
Analyze situations quickly and objectively and determine proper course of action
Strong knowledge of Grand Forks urban area, and the region
Communicate clearly and concisely, both orally and in writing
Establish and maintain effective working relationships with those contacted in the course of work including City officials and the general public
Maintain physical condition appropriate to the performance of assigned duties and responsibilities
Maintain mental capacity which allows the capability of making sound decisions and demonstrating intellectual capabilities
Maintain effective audio/visual discrimination and perception to the degree necessary for the successful performance of assigned duties
Detail oriented, accurate and organized
Data entry computer skills
Learn modern and complex principles and practices of radio communications and dispatch
Learn the operations, services and activities of a urban transit system and dispatch center
Ability to perform multiple tasks under stressful situations
Ability to work independently and with a variety of individuals
Self-motivated and strong customer skills
Excellent safety and service record
Ability to read, write and speak English clearly
Ability to communicate effectively, both written and orally, with a variety of individuals including co-workers, supervisors, and client base
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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