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Astreya · 1 month ago

Executive Support Technician

Seattle, WA

Full-time

Hybrid

Mid, Senior Level

$63K/yr - $104K/yr

5+ years exp

Astreya is a technology support company seeking an Executive Support Technician to provide high-touch, end-to-end technology support to their Executive Leadership Team. The role requires a combination of technical expertise and exceptional customer service skills to ensure a seamless technology experience for executive users.

ConsultingInformation TechnologyRecruiting

H1B Sponsor Likely

Responsibilities

Deliver outstanding customer service and personalized support for all aspects of executive technology

Provide responsive, professional technical assistance to executives and their teams across hardware, software, networking, printing, mobile devices, and collaboration tools

Proactively monitor, maintain, and troubleshoot desktop systems, mobile devices, and network connectivity in a diverse environment to prevent disruptions

Offer onsite and remote support for executive-level clients and their assistants, ensuring clear, confident, and courteous communication at all times. May require occasional off hours support and on-call availability is required

Translate complex technical issues into simple, actionable explanations for both technical and non-technical audiences

Recommend and implement tailored technology solutions that align with executive needs and preferences

Build and maintain trusted relationships with executives, exercising discretion and professionalism with all sensitive information

Partner with global and regional teams to support executives during travel and off-site events

Provide on-site event support to ensure seamless technology integration during meetings, presentations, and special engagements

Manage incidents and requests in an ITSM platform (e.g., Zendesk, ServiceNow), demonstrating accountability, follow-through, and proactive communication

Qualification

Windows 11MacOSMicrosoft SuiteCustomer serviceActive DirectoryMobile device managementProblem-solvingProfessional demeanorITSM platform experienceIndustry certificationCommunication skillsAttention to detailDecision-making

Required

5+ years of experience in service desk or desktop support, preferably in a fast-paced enterprise or executive environment

Advanced proficiency in Windows 11, macOS, Microsoft Suite, Microsoft Exchange, Active Directory, wireless and printing technologies, and mobile device management

Strong commitment to exceptional customer service and service delivery excellence

Demonstrated ability to communicate effectively, both verbally and in writing, with diverse audiences

Professional presence and demeanor, with the ability to remain calm and composed under pressure

Meticulous attention to detail, strong follow-through, and the ability to prioritize effectively

Proven problem-solving and decision-making skills

Industry certification (CompTIA+ or equivalent experience) preferred

Benefits

Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

Dental provided through Cigna (DPPO & DHMO options)

Nationwide Vision provided through VSP

Flexible Spending Account for Health & Dependent Care

Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

Corporate Wellness Program

Employee Assistance Program

Wellness Days

401k Plan

Basic Life, Accidental Life, Supplemental Life Insurance

Short Term & Long Term Disability

Critical Illness, Critical Hospital, and Voluntary Accident Insurance

Tuition Reimbursement (available 6 months after start date, capped)

Paid Time Off (accrued and prorated, maximum of 120 hours annually)

Paid Holidays

Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

Company

Astreya

Glassdoor3.4

Astreya is an information technology (IT) services company, provides IT talent outsourcing and infrastructure services to enterprises.

Founded in 2001

Santa Clara, California, USA

1001-5000 employees

http://astreya.com

H1B Sponsorship

Astreya has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (13)

2024 (12)

2023 (7)

2022 (8)

2020 (3)